Digital Infrastructure Lead

We are recruiting for a Digital Infrastructure Lead who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post-holder will be responsible for the management and support of all operating systems, databases, and infrastructure hardware within the Trust.

This role also requires the post-holder to ensure the security of such solutions. This role requires a high level of management ability, knowledge of IT operations, together with a broad awareness of trends and standards in Information Management and Technology, both within and outside of the NHS. They will provide day-to-day management of the 2nd and 3rd Line Support Teams at the Trust.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

Service Delivery & Support

• Ensure timely resolution of all incidents raised to the teams via the service desk or by other means.
• Manage escalations where the quality of service provided does not meet the requirements of the user.
• Provide and maintain a suitable hosting environment for all computer room equipment, including air conditioning, networking, UPSs (for stand-alone, bench-mount, and rack-mount servers), and the electrical environment.
• Ensure that the trusts IT systems have full housekeeping, back-up, and security procedures, incorporating anti-virus checking, back-up regimes, and full Disaster Recovery capabilities, all of which are to be regularly tested.
• Develop and maintain a comprehensive strategy to ensure business continuity for all major corporate systems in the event of unscheduled downtime or disaster, ensuring that any contracts required are in place.