University College London Hospitals NHS Foundation Trust
Digital Innovation Hub Engagement and Service Manager
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Are you passionate about innovation and making a real difference in healthcare?
University College London Hospitals NHS Foundation Trust (UCLH) is seeking an Engagement and Service Manager to join our Digital Innovation Hub (DIH).
About the Role
The Digital Innovation Hub brings together clinicians, researchers, industry partners and innovators to accelerate the development, testing and adoption of cutting-edge digital technologies that improve patient care, staff experience and NHS services. As the Hub continues to expand its partnership with University College London, we are looking for a highly organised individual to help grow our innovation community and strengthen engagement across both organisations.
This is a unique opportunity to work at the intersection of healthcare, research and technology. You will lead activities that raise awareness of the Hub’s offer, build relationships with stakeholders across UCLH, UCL and external partners, and organise events that bring together innovators. You will play a central role in managing the Hub’s project intake and governance processes, ensuring new ideas are reviewed efficiently and innovators receive an excellent experience.
Key Responsibilities
- Lead activities that raise awareness of the Hub’s offer.
- Build relationships with stakeholders across UCLH, UCL and external partners.
- Organise events that bring together innovators.
- Manage the Hub’s project intake and governance processes.
- Ensure new ideas are reviewed efficiently and innovators receive an excellent experience.
Ideal Candidate
The ideal candidate will have experience in stakeholder engagement, communications, programme or operational coordination. Strong organisational skills, excellent written and verbal communication, and the ability to build productive relationships with a wide range of audiences are essential.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Role Details
As the Engagement and Service Manager, you will play a key role in supporting the growth and day-to-day operation of the UCLH Digital Innovation Hub. Working across UCLH, University College London (UCL) and external partners, you will help build a thriving innovation community by promoting the Hub’s activities, developing stakeholder relationships, and creating opportunities for collaboration between clinicians, researchers, academics and industry.
- Plan and deliver engagement activities, including workshops, presentations, networking events and promotional campaigns.
- Create high-quality engagement materials and maintain the Hub’s digital presence.
- Increase awareness of the Hub’s offer and impact.
- Coordinate the Hub’s innovation intake process.
- Act as a point of contact for innovators.
- Manage project proposals through governance processes.
- Maintain accurate records and ensure applicants receive clear and timely communication.
- Support governance forums through agenda preparation, minute-taking, action tracking and reporting.
- Monitor pipeline activity and performance metrics, producing reports and dashboards for stakeholders.
About UCLH
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Contact Information
For further details or informal visits contact:
- Name: Sean Palmer
- Job title: Digital Innovation Hub Portfolio Lead
- Email address: sean.palmer@nhs.net
You may also contact: Mr Sean Palmer, Digital Innovation Hub Portfolio Lead, sean.palmer@nhs.net
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location