Royal College of Paediatrics and Child Health (RCPCH)
Digital Learning Administrator
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Digital Learning Administrator
£22,733.90 per annum (£32,477 full-time equivalent) plus excellent benefits
Location: London WC1 and home-based
Hours: 24.5 hours per week, part-time
Position Type: Permanent
The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised, proactive and customer-focused Digital Learning Administrator to provide high-quality administrative and operational support across our digital learning and professional development activities. Working within the Education and Professional Development (EPD) team, you will play a key role in supporting RCPCH Learning, helping to ensure our digital learning platforms, webinars, online events and educational services run smoothly and provide an excellent experience for members, learners, faculty and stakeholders.
This is an excellent opportunity for an experienced administrator who is confident working with digital systems and enjoys providing high-quality support to a wide range of users. You will work across learning management systems, ePortfolio systems, webinar platforms and website content management systems, while also supporting learner engagement, reporting, communications and service improvement.
Key Responsibilities
- Administering and maintaining digital learning platforms and systems, including learning management, ePortfolio, webinar and website systems
- Ensuring learner records, educational content and system data are accurate, current and securely maintained
- Providing first-line support to members, learners, faculty and stakeholders, responding promptly and professionally to enquiries
- Supporting the administration of the patient feedback process, including user accounts, event setup, learner records and assessment feedback submissions
- Coordinating webinars, virtual learning events and online courses, including registrations, delegate communications, faculty support and attendance monitoring
- Facilitating online learning events using the College’s virtual delivery and event management platforms
- Producing reports on learner usage, engagement, attendance and completion, and supporting data cleansing and record management
- Maintaining confidentiality and ensuring learner and organisational data is handled in accordance with GDPR and College policies
- Supporting the development, testing and continuous improvement of digital learning services and systems
- Processing purchase orders, invoices, expenses and other financial administration in line with College procedures
- Supporting procurement activity, including obtaining supplier quotes where required
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Essential Skills and Experience
- Excellent administration skills
- Excellent written and verbal communication skills
- Outstanding attention to detail and consistently high standards of accuracy
- Strong problem-solving skills and the ability to understand and resolve complex issues
- Strong experience and knowledge of Microsoft applications, including Word, Excel, Outlook and PowerPoint, together with database applications
- Experience working in a team administration role
- Ability to handle confidential and sensitive information appropriately
Desirable
- Experience working within an education, training or professional development environment
- Experience using online delegate management systems and learning management systems
- Experience administering ePortfolios, learning management systems, video editing tools or WordPress
- Experience working in the education and/or health sector
The RCPCH has more than 25,000 members and fellows worldwide and plays a leading role in supporting paediatricians through high-quality education, training and professional development. Our digital learning services are an important part of how we provide accessible, flexible and engaging learning opportunities to our members and wider professional community.
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Our values - Include, Influence, Innovate and Inspire - are central to everything we do. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates from all backgrounds. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.
We offer a flexible and modern hybrid working environment, with this role working 40% from the London office and 60% remotely. The role is offered at 0.7 FTE (24.5 hours per week).
The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks. We reserve the right to close this vacancy early if sufficient applications are received.
If you are interested, please submit your application as soon as possible.
Application Procedure
If you are interested in this opportunity, please click the apply button below.
You will need to register on the applicant portal and complete the application form including your CV and supporting statement. The supporting statement should set out how your qualifications, experience and training meet each of the selection criteria. The supporting statement is an essential part of the selection process and thus a failure to provide this information will mean that the application will not be considered. An answer to any of the criteria such as "Please see attached CV" will not be considered acceptable.
If you have questions about the role or would like to apply using a different format, please email recruitment@rcpch.ac.uk.
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