Royal London
Digital Manager
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Contract type: Permanent
Location: Alderley Park
Working style: Hybrid 50% home/office based
Closing date: 28th August 2026
Shape The Future Of Digital Experiences At Royal London
We're growing our digital capability and are looking for Digital Managers to help drive the next phase of Royal London's digital transformation.
Joining our Chief Digital Office, you'll have the opportunity to own and evolve key digital journeys, platforms and services that support millions of customers, advisers and colleagues. Working at the heart of large-scale digital change, you'll shape roadmaps, influence priorities and lead cross-functional teams to deliver seamless, data-driven experiences that make a real difference.
You'll collaborate with experts across Digital, Technology, Operations, Proposition, Marketing and Risk, using customer insight, analytics and market trends to identify opportunities, solve complex challenges and deliver meaningful improvements.
Whether it's enhancing existing digital services, launching new capabilities or improving customer and adviser outcomes, you'll play a key role in turning strategy into measurable results.
If you're passionate about digital innovation, customer experience and leading change in a collaborative environment, this is an exciting opportunity to help shape the future of Royal London while developing your own career as part of a growing digital community.
About The Role
- Own and evolve a digital journey, platform or service, defining the roadmap and priorities to deliver measurable customer, adviser and business outcomes.
- Lead cross-functional squads, providing direction, managing priorities and balancing delivery pace with risk and control requirements.
- Use customer insight, analytics and market intelligence to identify opportunities and drive continuous improvement.
- Work closely with Digital, Operations, Proposition, Marketing and Risk teams to deliver joined-up, high-quality digital experiences.
- Monitor and measure the impact of change, ensuring benefits are realised and outcomes are tracked.
- Manage risks, dependencies and governance requirements, ensuring delivery meets regulatory, security and architectural standards.
- Coach and influence colleagues, fostering collaboration, accountability and a culture of continuous improvement.
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About You
- Proven experience leading digital products, customer journeys or platforms, with accountability for outcomes, roadmaps and priorities.
- Strong stakeholder management and influencing skills, with the ability to build alignment across business and technology teams.
- Experience using data, analytics and customer insight to drive decision-making and continuous improvement.
- Strong understanding of Agile delivery, backlog management and working within cross-functional squads.
- Ability to balance customer needs, business objectives, risk and regulatory requirements when making decisions.
- Confident communicator, able to simplify complex topics and engage effectively with a range of stakeholders.
Experience within Financial Services or another regulated environment is essential.
We'd particularly love to hear from you if you have experience in one or more of the following areas:
Payments
- Card payments, Open Banking and customer payment journeys.
- Improving payment outcomes, persistency and customer experience.
- Payments regulation and controls within Financial Services.
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AI & Digital Platforms
- Delivering AI-enabled products or digital capabilities.
- Working with Azure-based solutions and cloud technologies.
- Bringing innovative technologies into regulated environments while balancing customer, risk and regulatory considerations.
While we are particularly interested in candidates with these skills, all relevant experience will be considered. Even if you don't meet every single requirement, we encourage you to apply. We are dedicated to building a diverse and inclusive workplace, and your unique experiences and perspectives could be a great addition to our team.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance.
Inclusion, diversity and belonging
We’re an inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.
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