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About The Company
CV Screen Ltd is a leading recruitment agency specializing in the placement of highly skilled professionals across the technology, digital, and business sectors. With a strong reputation for excellence, CV Screen has been connecting talented individuals with top-tier organizations for over a decade. Our commitment to understanding both client needs and candidate aspirations ensures a seamless recruitment process, fostering long-term success for all parties involved. We pride ourselves on maintaining a professional, transparent, and supportive environment that values integrity, innovation, and diversity.
About The Role
We are currently seeking a dedicated and detail-oriented IT Support Specialist to join our dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance to our clients and internal teams. The ideal candidate will possess a strong understanding of hardware, software, and network systems, along with excellent communication skills to effectively resolve issues and deliver exceptional service. This position offers an excellent opportunity for an individual looking to develop their career within a forward-thinking organization that values continuous learning and professional growth.
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Qualifications
- Minimum of two years of experience in IT support or a related field
- Relevant technical qualification such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or equivalent
- Strong knowledge of Windows and Mac operating systems, networking fundamentals, and common enterprise applications
- Excellent problem-solving skills
- Ability to work under pressure
- Customer-focused approach
- Degree in Information Technology, Computer Science, or a related discipline is advantageous but not mandatory if supplemented with relevant experience
Responsibilities
- Provide first-line support to clients and internal users via phone, email, or remote access tools
- Troubleshoot and resolve hardware, software, and network issues efficiently and effectively
- Install, configure, and maintain computer systems, peripherals, and software applications
- Document all support activities accurately and ensure proper follow-up on unresolved issues
- Assist in the setup and deployment of new hardware and software systems across the organization
- Maintain an up-to-date knowledge base of common issues and solutions to improve support efficiency
- Collaborate with team members to escalate complex issues and ensure timely resolution
- Participate in ongoing training and professional development to stay current with technological advancements
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Benefits
CV Screen Ltd offers a comprehensive benefits package designed to support the well-being and professional growth of our employees. This includes:
- Competitive salary packages
- Health insurance
- Paid time off
- Opportunities for ongoing training and certification to enhance your skills and career trajectory
- A collaborative and inclusive work environment, encouraging innovation and initiative
- Flexible working arrangements
- A supportive team culture that values work-life balance
Equal Opportunity
CV Screen Ltd is an equal opportunity employer. We are committed to creating an inclusive environment where all employees and applicants are treated fairly and with respect. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Our hiring practices are designed to promote diversity and ensure that everyone has an equal chance to succeed within our organization.
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