HM Revenue & Customs
Digital Portfolio Analyst
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Leeds, Salford, Telford
Job Summary
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HMRC is building a modern, digital tax administration and runs the biggest digital operation in Government, providing services for 45 million individuals and 4.9 million business customers. Our digital programme is multi-award winning and the envy of other government organisations.
Data Platform Services (DPS) is part of the HMRC Chief Data Office within the Chief Digital and Information Officer group (CDIO). This function designs, builds and operates the data foundations for all HMRC’s services at a size and scale larger than most other organisations.
DPS is leading a major transformation programme encompassing technology, capabilities and data services whilst continuing to deliver high quality and robust services to our internal and external customers. DPS is growing to ensure it can provide the Intelligent Client function that HMRC requires for the future.
Job Description
The Digital Portfolio Analyst sits within Data Platform Services (DPS) as part of the Chief Digital and Information Officer group (CDIO). This role provides essential administrative and operational support to the DPS team, ensuring the smooth running of digital portfolio activities.
You will be responsible for maintaining records, updating trackers (Clarity & Jira), processing routine data, preparing standard reports, and supporting stakeholder communications. You will coordinate meetings, prepare agendas, take minutes, and assist with team logistics. Your work will enable managers and senior staff to focus on higher-level priorities by ensuring processes run efficiently and information is accurately recorded and shared.
DPS is committed to supporting its people, offering a diverse and inclusive workplace where everyone feels able to bring their whole self to work.
Person specification
- Act as the first point of contact for DPS Engagement.
- Provide comprehensive administrative support, including maintaining records, updating trackers, and managing mailboxes.
- Collate and input data, prepare standard reports, and ensure information is accurately recorded and shared.
- Organising and facilitating meetings, including clinics and stakeholder calls, preparing agendas, taking minutes, and tracking actions
- Supporting Small Changes coordination where DPS is Lead DG
- Ensuring adherence to governance and continuous improvement of processes
- Coordinating requests through the end-to-end impacting process
- Respond to routine queries, support team communications, and assist with stakeholder engagement.
- Support team logistics, including supporting Data Portfolio leads with ad-hoc queries, assisting SOs & G7s in meetings and note-taking.
- Contribute to a positive team environment by supporting colleagues and sharing best practices.
Essential Criteria
- Minimum of 2 GCSEs (or equivalent) including English and Maths.
- Experience using Microsoft 365 tools including Excel, Outlook and SharePoint
- Strong written and verbal communication skills, with the ability to convey information clearly and effectively.
- Demonstrated analytical and problem-solving capability
- Ability to manage multiple priorities in a fast-paced environment
- Strong organisational skills, with the ability to accurately record information and adhere to service level agreements (SLAs).
- Strong interpersonal skills, with the ability to build effective working relationships and establish trust quickly.
- High attention to detail and a commitment to maintaining data quality and accuracy.
- Ability to work under pressure in a dynamic, high-demand environment, responding effectively to changing priorities and tight timescales.
- A proactive approach to learning, with a willingness to develop new skills and adapt to evolving requirements.
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Desirable Criteria
- Experience in an administrative or support role.
- Experience working in a customer-facing role
- Understanding of portfolio, project or impacting processes within a digital environment
- Experience using Jira and/or Clarity (or similar tracking systems)
- Experience of leading and facilitating meetings.
Further Location Information
Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.
Office closures
For more information on where you might be working, review this information on our locations.
If your location preference is for one of the following sites, it’s important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.
These Sites Are
- Telford Plaza, Telford - moving to Parkside Court, Telford
- Trinity Bridge House, Salford - moving to an alternative office in Manchester/ Salford
You will be given more information about what this means at the job offer stage.
Leeds Locations
Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC’s Moves Adjustment Payment guidance.
Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
How To Apply
As part of the application process, you will be asked to provide the following:
- A name-blind CV including your job history, previous skills and experiences and qualifications.
- A 500-word personal statement. Your personal statement should show how you meet the person specification and essential criteria.
Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on the CV.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview you will be assessed on Experience.
Interviews will take place face to face at Leeds Regional centre and Salford Regional office.
Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
How to download the HMRC app and sign up for an account
- Download the free HMRC app from the App Store or Google Play store.
- If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.
- You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.
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