Norfolk County Council
Digital Process Designer
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Digital Process Designer
Permanent Contract - 37 hours per week
County Hall / Hybrid working
£37,280 to £39,152 per annum
We are looking for a customer-driven Digital Process Designer to join our dynamic Digital Customer Experience Team here at Norfolk County Council.
We need someone who can use software to design and sometimes build accessible, customer-focused web processes that meet best practice, business and technical requirements. You will work with stakeholders to develop new online processes that allow customers to contact us, complete transactions & payments or report issues - and enable staff to action them as efficiently as possible and within legal and compliance frameworks.
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Your responsibilities will include:
- Designing, mapping and documenting digital processes that meet user needs
- Collaborating with developers to implement and test digital forms and workflows
- Using analytics and user feedback to continuously improve digital services
- Supporting the delivery of our digital transformation programme
You will also work with colleagues to integrate processes with our Customer Service Hub, online payments, and other third-party systems where appropriate.
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As we work with colleagues across the whole organisation, you’ll need to be motivated, personable and comfortable working with IT colleagues and suppliers on delivering solutions, as well as subject matter experts in services and customers, to influence digital transformation and channel shift.
We'll support you in developing your skills in specific products while working alongside other members of the team. There are also training and development opportunities both in house and in the wider digital government community.
Find out more and apply
Closes: 1 September 2026
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