Digital Product Manager - 12M FTC

Closing Date for Applications

29 July 2026

Salary Range

£42,796 - £57,054

Purpose of the Job

This role will own the digital product roadmap for RDG’s Accessible Journey Planner (AJP), leading and championing the end-to-end digital customer experience and user interface design from supplier procurement and selection through design, development, testing and go-live.

This is a fixed-term contract, funded by the AJP project, to provide dedicated product leadership through delivery and early live operation. Following go-live, there may be potential to extend the contract to support the ongoing AJP roadmap and continuous improvement, subject to funding and business need.

Role Overview

• End-to-end product ownership (AJP): Support the vision and drive outcomes for Accessible Journey Planning, translate user needs into a prioritised backlog, and drive delivery from discovery through into live service.
• Supplier procurement, selection and management: Lead product input to procurement and supplier selection, define requirements and success measures, and work with the chosen supplier and internal teams to deliver against agreed scope, quality and timelines.
• Journey planning complexity and accessibility compliance: Navigate the complexity of rules-based journey planning for an important customer group, ensuring the service is accessible and inclusive by design and remains compliant with relevant standards, policies and regulations as it evolves.
• Roadmap alignment and stakeholder leadership: Own and communicate the AJP strategic roadmap, ensuring alignment to the DfT’s Accessibility roadmap and RDG priorities, and providing clear decisions, trade-offs and updates to stakeholders.
• Live service, continuous improvement and OKRs: Define and track success measures for AJP, monitor performance and feedback, and prioritise enhancements, defect fixes and optimisation to improve outcomes over time.

What You Can Expect to Do

This isn’t an exhaustive list, but things you can expect to be involved with include:

• Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.
• Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
• Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
• Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
• Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
• Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
• Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
• Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.