HSBC
Digital Product Manager
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Digital Product Manager
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.
We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.
We’re currently seeking an experienced professional to join our team in the role of Digital Product Manager.
About the Role
Within International Wealth and Personal Banking (IWPB), you’ll join the Messaging and Content team, shaping Group-wide capabilities that power compliant, consistent and customer-centric communications across channels and lifecycle moments. This is a high-impact opportunity at the intersection of customer experience, platform capability, governance and delivery—helping markets and business teams deliver timely, relevant messaging on scalable, future-ready platforms in a highly regulated environment.
As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
Responsibilities
In this role you’ll:
- Support the product vision, roadmap and prioritisation for customer messaging and content capabilities across channels, aligned to customer needs, business objectives, regulatory requirements and platform constraints.
- Design and deliver messaging and content journeys that improve customer experience across key products and lifecycle moments.
- Translate business needs into clear product requirements, user stories and delivery plans, partnering with stakeholders across marketing, UX writing, design, engineering, operations, legal, compliance, data, CRM and customer service.
- Partner closely with engineering teams to enhance messaging/notification services, APIs, CMS and template capabilities, and workflow tooling to improve scalability, control and efficiency.
- Ensure customer communications meet legal, regulatory, brand, accessibility and record-retention requirements, including controls for consent, disclosures, auditability and version management.
- Define and monitor KPIs for messaging performance, content quality, delivery reliability, engagement, customer outcomes and operational efficiency, using insights to inform prioritisation and leadership reporting.
- Contribute to the evolution of Messaging and Content platforms to support new channels, new use cases and changing customer expectations.
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Requirements
To be successful in this role you should meet the following requirements:
- Proven track record in supporting the full consumer product lifecycle from discovery to post-launch performance management within a financial services environment is essential. Any experience of Digital products specifically is desirable.
- An ability to work in a global remit within a complex cross-functional matrix, with strong stakeholder management and communication skills.
- Strong analytical, data-driven problem solving skills, with a focus on root-cause diagnosis and scalable solutions.
- Strong working knowledge within a SAFe or similar agile delivery environments, including quarterly planning, backlog prioritisation, dependency management, and “definition-ready” requirements for delivery teams.
- Experience applying Design Thinking methods to frame problems and shape solutions with design, analysis, architecture, and engineering partners.
- Strong understanding of the bank’s risk framework and experience partnering with second line of defence teams (e.g., legal, compliance, fraud, financial crime, and risk).
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Diversity and Inclusion
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
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