Hays
Digital Product Manager | Subscriptions & E-commerce
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Central London | £65,000 to £70,000 | Permanent | Five days on-site
An established consumer media and publishing business is looking for a Digital Product Manager to help shape the next stage of its digital growth.
This is a broad, hands-on position covering a customer-facing digital platform that brings together paid subscriptions, editorial content, account management and e-commerce. The business is investing in its digital proposition, giving the successful person considerable ownership and the opportunity to influence how its products, processes and capabilities develop.
Working closely with the Head of Digital, internal creative teams and external technology partners, you will own the product roadmap, translate business requirements into clear priorities and ensure that development delivers meaningful value for customers and the wider organisation.
This would suit somebody currently working within publishing, media, membership, subscriptions, culture or another consumer-facing digital environment. It could also be an excellent progression opportunity for a Product Manager looking to gain broader ownership and grow with an evolving product function.
Key responsibilities:
- Own and maintain the roadmap across the organisation's digital platform.
- Support the development of its subscriptions, customer accounts, content and e-commerce experience.
- Lead product discovery and turn stakeholder requirements into clear, prioritised deliverables.
- Work with external engineering and agency partners on new features, improvements, fixes and automation.
- Use customer insight, product data and commercial priorities to inform decision-making.
- Coordinate stakeholders across digital, editorial, commercial, marketing and creative teams.
- Challenge competing requests constructively and maintain focus on the highest-value outcomes.
- Help introduce greater structure, consistency and clarity across the product lifecycle.
- Work closely with internal design colleagues to improve customer journeys and the overall digital experience.
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What we are looking for:
- Approximately three to five years of experience in product management or digital product delivery.
- Experience working on a subscription, membership or other recurring-revenue digital product.
- A background in publishing, media, content, e-commerce, arts and culture, membership or another relevant consumer-facing environment.
- Experience owning or contributing significantly to product roadmaps, discovery and prioritisation.
- Strong stakeholder management skills and the confidence to work with senior, creative and non-technical colleagues.
- Experience working in an agile environment.
- The ability to operate effectively within a small team and take responsibility beyond a narrowly defined product remit.
- Experience working with external development teams or digital agencies would be beneficial.
- An appreciation of well-designed consumer experiences and premium content-led brands.
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Why consider this opportunity?
This is not a role where you will own one small feature within a large product department. You will have visibility across the wider digital proposition and the opportunity to make a genuine impact on how the organisation develops its subscriptions, content and customer experience. The product function is still growing, so there is meaningful scope for the successful person to broaden their responsibilities and progress into a more senior position as the organisation's digital capabilities mature.
Working arrangements:
The position is based in Central London five days a week, with working hours of 09:30 to 18:30. Candidates must already have the right to work in the UK. Benefits include private health and life insurance, 23 days of annual leave, a Christmas shutdown, staff discounts and daily breakfast.
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