East and North Hertfordshire Teaching NHS Trust
Digital Product Manager
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Digital Product Manager
We are recruiting for a Digital Product Manager who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Role Overview
The role supports the design, development, implementation, and ongoing improvement of clinical and operational digital systems, with a strong focus on electronic patient record (EPR) and related digital products.
Key Responsibilities
- Work across clinical, operational, technical, and supplier teams to ensure systems meet user needs and align with organisational priorities.
- Manage the full product lifecycle, from discovery and requirements gathering through to delivery, adoption, optimisation, and continuous improvement.
- Translate user and service needs into clear product backlogs, user stories, and delivery outcomes, while supporting the development of efficient, user-centred workflows.
- Act as a subject matter expert for assigned systems, providing technical support, resolving issues, and ensuring effective system performance.
- Coordinate system changes, testing, release activities, and ensure compliance with governance and information management standards.
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Core Values
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Collaboration
The post holder will work closely with a wide range of internal and external stakeholders including:
- Clinical teams
- Operational managers
- Digital and informatics teams
- Programme and project managers
- System suppliers
- Developers
- Senior leadership colleagues
Requirements
- Strong collaborative working across multidisciplinary teams to support product development, prioritisation, delivery, and adoption of digital solutions.
- Build effective relationships with service users and stakeholders to understand requirements, manage expectations, gather feedback, and ensure digital products meet operational, clinical, and organisational needs.
About Us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
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Our Hospitals
- The Lister Hospital, Stevenage
- New Queen Elizabeth II (New QEII), Welwyn Garden City
- Hertford County, Hertford
- Mount Vernon Cancer Centre (MVCC), Northwood
Our Vision
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
Work Life Balance
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Contact
For further details / informal visits contact:
- Name: Lisa Carpenter
- Job title: Digital Service Manager
- Email address: lisa.carpenter@nhs.net
- Telephone number: 07970077085
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