Zenith Bank (UK) Limited.
Digital Products Analyst
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About Us
Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine.
Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure.
Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success.
With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent.
Role Overview
We are seeking a talented and analytical Digital Products Analyst to support the development and optimisation of our digital banking products and services. The role will focus on analysing customer behaviour, product performance, market trends, and operational data to provide actionable insights that improve customer experience, increase digital adoption, and support strategic product decisions.
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Working closely with Product Managers, Technology teams, UX/UI Designers, Data teams, Compliance, Risk, and Operations, you will help drive innovation and continuous improvement across our digital banking channels, including mobile banking, online banking, payments, lending, savings, and customer servicing platforms.
Role Responsibilities
Product Performance & Analytics
- Monitor and analyse the performance of digital banking products and customer journeys.
- Define, maintain, and report on key product KPIs including:
- Digital adoption
- Customer engagement
- Conversion rates
- Transaction volumes
- Customer satisfaction (NPS/CSAT)
- Product profitability
- Develop dashboards and regular performance reporting for business stakeholders.
- Identify trends, risks, opportunities, and customer pain points through data analysis.
Customer Experience & Journey Analysis
- Analyse customer interactions and behaviours across mobile and online banking platforms.
- Conduct funnel analysis to identify drop-off points and friction within customer journeys.
- Support customer research and usability testing activities.
- Translate customer insights into recommendations that improve digital experiences.
Product Development Support
- Partner with Product Managers to support product discovery, business case development, and roadmap prioritisation.
- Gather and document business requirements and user stories.
- Assist in defining product success measures and tracking outcomes.
- Support product launches and post-implementation reviews.
Data & Insights
- Work with Data Analytics and Engineering teams to extract and validate data.
- Perform detailed analysis using SQL and visualisation tools.
- Support A/B testing and experimentation initiatives.
- Present findings and recommendations to stakeholders in a clear and compelling manner.
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Regulatory & Risk Considerations
- Support products that comply with UK banking regulations and internal governance requirements.
- Ensure data usage and reporting activities align with GDPR and information security standards.
- Consider operational, conduct, and customer risks in analytical recommendations.
Skills and Experience Required
Essential
- Bachelor's degree in Business, Economics, Mathematics, Computer Science, Data Analytics, Finance, or a related discipline.
- Experience in a Product Analyst, Digital Analyst, Business Analyst, or Digital Product role.
- Experience within banking, financial services, fintech, or regulated industries.
- Strong analytical and problem-solving capabilities.
- Advanced Excel and data analysis skills.
- Experience with:
- SQL
- Power BI
- Tableau
- Looker
- Google Analytics 4 (GA4)
- Adobe Analytics
- Knowledge of Agile delivery methodologies.
- Strong stakeholder management and communication skills.
Desirable
- Experience in digital banking products including:
- Current accounts
- Savings products
- Cards
- Lending
- Payments
- Open Banking
- Understanding of FCA regulations and Consumer Duty principles.
- Experience with experimentation and A/B testing tools.
- Knowledge of Python, R, or statistical modelling.
- Familiarity with Jira, Confluence, Azure DevOps, or Productboard.
Key Competencies
- Customer-centric mindset
- Data-driven decision making
- Commercial awareness
- Critical thinking
- Attention to detail
- Collaboration and teamwork
- Stakeholder influencing
- Problem solving
- Continuous improvement
This is a permanent position, paying up to £65,000.00 per annum based on experience.
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