Henoto WorldWide
Digital Sales & Customer Success Specialist
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Digital Sales & Customer Success Specialist
Guiding the client from the first interaction to project confirmation.
Who we are
Heverse.com is a digital platform, launching soon, dedicated to trade fair stands and temporary architecture, with artificial intelligence tools fully integrated into the sales and operational process. Designers and affiliates are the design and production engine of Heverse and operate through dedicated dashboards. Marketing, IT, sales and customer care work as a single team, sharing information, goals and responsibility for the customer experience.
Your mission
Guide clients in using Heverse, making sure that their journey, from first contact to project request through to order confirmation, is tracked by the platform and supported promptly. Leads are acquired through digital marketing strategies and collected automatically by the platform. Your job will be to understand their needs, help them move forward, recognize any difficulties, and step in to turn interest into an informed choice and a sale. Your sales ability will show through listening, consulting, using data, and mastering digital and AI tools. You will be a point of reference for clients as they digitalize their design and purchasing process.
What you will do
- Contribute to the digital marketing strategy.
- Monitor the customer journey.
- Encourage independent use of Heverse.
- Support the decision-making process and close sales.
- Oversee coordination with designers and affiliates.
- Ensure timely customer care.
- Improve the process together with the IT team.
- All relevant information, actions and agreements must be recorded on the platform, so that the team works from a shared, up-to-date picture.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Who we are looking for
We are looking for someone with a sales mindset, a strong customer focus and solid familiarity with digital environments, who is keen to grow within an international organization.
Requirements:
- Excellent command of English, written and spoken, at C2 level or equivalent, to handle conversations, platform demos, negotiations and business correspondence with international clients and partners with full autonomy, fluency and accuracy.
- Fluent Italian. Knowledge of additional languages is a plus.
- Ability to listen, build trust and guide clients toward a decision.
- Familiarity with digital platforms, CRMs, dashboards and artificial intelligence tools.
- Interest in data and the ability to interpret it to set priorities and actions.
- Accuracy, responsiveness and accountability in following up on requests and deadlines.
- Ability to work closely with marketing, IT, customer care and operational partners.
- Interest in design, trade fairs, exhibition stands and international services.
- Previous experience in selling digital services, customer success, marketplaces or sales support on platforms is welcome. We will also consider junior profiles with strong interpersonal skills and a willingness to learn.
Working arrangements and location
The role offers the option of remote work, including from locations other than the company's headquarters, under agreed arrangements compatible with operational needs. Work is carried out through the platform and shared digital tools, in close collaboration with marketing, IT, sales, customer care, designers and affiliates. This flexibility requires strong self-organization, respect for deadlines, and availability during agreed time slots, taking into account the international markets we serve. Participation in team coordination meetings and the ability to ensure continuous, timely customer support are essential. Any on-site presence or business travel will be agreed based on activities.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How we will measure your contribution
Goals will be shared with the team and will cover:
- Conversion of leads into project requests and of quotes into orders.
- Progression times and reduction of drop-offs along the journey.
- Response and resolution times for requests.
- Sales value and margins, according to assigned responsibilities.
- Client autonomy in using the platform.
- Quality of recorded information and smooth handover to designers and affiliates.
- Customer satisfaction, loyalty and repeat purchases.
Onboarding
In your first three months you will become proficient with Heverse and the dashboards for clients, designers and affiliates. With support from the team, you will begin managing leads, assisting clients and following your first conversions, helping identify the improvements needed in the digital journey. You will join a project where client relationships, artificial intelligence and a production network work together to make designing and buying an exhibition stand simpler.
Salary range: Gross annual salary (RAL) from €23,000 to €40,000, based on actual work experience.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location