Serco Plc
Digital Strategic Bids Architect
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Digital Strategic Bids Architect – Permanent | Full-time
Location: Hybrid (Home, Hook, or London office) Business Unit: Data, Digital & Technology (DDaT)
About Serco
At Serco, we redesign public services to improve lives, strengthen communities, and drive public value through intelligent, data-driven, and AI-enabled solutions. As a Digital Strategic Bids Architect, you’ll lead the design of transformative digital solutions for critical public sector programmes, shaping the future of how governments serve citizens.
Our work spans defence, transport, justice, healthcare, and citizen services—delivered through a team of 50,000+ innovators around the world. Together, we foster a culture of diversity, inclusion, and continuous improvement, as demonstrated by awards like the Gold Inclusive Employer Standard.
About the Role
Shape the next generation of digital public services by designing cutting-edge AI-driven, data-enabled, and cloud-delivered solutions that deliver real impact. Partner with CXOs, Chief Digital Officers, and Directors of Transformation to craft visionary yet deliverable strategies that enhance citizen experiences, operational efficiency, and service performance.
You’ll work alongside global technology leaders (AWS, Microsoft, Google, ServiceNow, etc.) to modernise public services, bridge innovation with practicality, and prioritise ethical, sustainable, and secure outcomes.
Key Responsibilities
You will:
- Engage senior stakeholders – Influence decision-makers at CXO and Director level across government and public sector organisations.
- Lead bid shaping & solution design – Craft next-generation digital, data, and AI strategies for major public-sector transformation programmes.
- Drive opportunity shaping – Play a pivotal role in defining and influencing market opportunities for strategic bids.
- Promote citizen-centric design – Lead user-centric problem-solving with a focus on productivity, efficiency, and experience—not just architectural excellence.
- Integrate emerging technologies – Leverage cloud, automation, AI, and data to improve service performance, citizen engagement, and government efficiency.
- Collaborate with delivery partners – Ensure architectural integrity, governance, and feasibility from design through mobilisation.
- Partner with tech innovators – Align with global providers (AWS, Microsoft, Google) to bring transformative innovations to the public sector.
- Champion ethical & responsible AI – Embed transparency, inclusion, and accountability in every solution.
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Key Requirements
To succeed, you will bring:
- Proven expertise in leading digital, data, or AI architectures for large-scale public sector programmes or complex transformations.
- Deep insight into government strategies (e.g., GDS, CDDO, NHS, MoD, or international equivalents).
- Executive-level influence – Ability to shape opportunities alongside senior client and internal stakeholders.
- Technical & strategic vision – Balance innovation with practical, commercially viable solutions.
- Unwavering commitment to using technology for positive societal impact.
Why Join Serco?
This role is your chance to:
- Make a lasting difference – Work on impactful projects, from AI-driven citizen engagement to data-driven service redesigns and secure cloud platforms shaping the future of nations.
- Work at the intersection of innovation & policy – Influence how governments invest in, design, and deliver public digital transformation.
- Join an agile, ambitious team – Collaborate with visionary leaders, government partners, and tech pioneers to shape solutions that impact millions.
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What We Offer
- Creative rewards package: Competitive salary + benefits, including:
- Company car or £4,200 cash alternative
- Private healthcare provision
- 10% bonus on target
- Hybrid flexibility: Structure aligned to trust and employee needs.
- Global Employee Networks: Access to affinity groups for gender inclusivity (SercoInspire), multiculturalism (SercoEmbrace), disability support (SercoUnlimited), and LGBT+ communities (In@Serco).
- PTP 3.8% pension contribution + EAP for work-life balance.
- Contribution to transformative innovation in public services.
Serco’s Commitment
We are an inclusive, fair-access employer, working towards:
- Reasonable adjustments for all stages of the recruitment process.
- Diversity, equity, and belonging at our core, from recruitment to career growth.
- Flexible working discussions and hybrid models where applicable.
- Accessibility & compliance: Proud Disability Confident Leader employer and holder of the Gold Inclusive Employer Standard. Unspent criminal convictions are considered within ethical and security-based guidelines (contact recruitment for conversation).
Apply Now: Build the digital public services of tomorrow with us. Join a purposeful culture and take the next step today.
[Apply for the position] →
For application support: Contact 0345 010 4000 or email your queries.
Xoxo, A team that believes in people first The future’s public services are yours to shape.
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