At Agilico

We’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector.

Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers.

As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Edinburgh working in our purpose-built refurbishment centre to extend the lifespan of technology and reduce our environmental impact.

Responsibilities:

• Log, triage and manage service requests through Agilico's digital ticketing platform, ensuring accurate and timely updates to job statuses, parts allocation and service records.
• Raise purchase orders and maintain accurate digital records across multiple business systems to support effective service delivery and stock management.
• Train to become a key user and super user of Vantage Online and associated digital platforms, supporting colleagues and promoting best practice system usage.
• Use Microsoft 365 applications, including Outlook, Excel and Teams, to communicate, collaborate, manage information and support operational reporting.
• Work collaboratively with engineers, workshop teams and management to prioritise workloads, coordinate resources and ensure excellent customer service.
• Support digital stock control and inventory management processes, maintaining accurate records and producing reports to identify trends and discrepancies.
• Maintain and manage business-critical documentation, ensuring service logs, inventory records and operational data remain accurate, compliant and audit-ready.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance digital processes, streamline workflows and improve system efficiency across the business.