QA Apprenticeships
Digital Support Apprentice
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Are you interested in a career with a forward-thinking business that continues to innovate and operate in a paperless environment? QA Scotland are supporting a Glasgow based employer seeking a Digital Support Apprentice.
Digital applications are at the core of every successful business. Every company uses digital applications; some, like Microsoft Office, are common to many, while others are specialised for your employer.
The Role
Starting as an apprentice, your role will involve supporting your colleagues with various duties. This could include:
- Triaging telephone enquiries
- Taking notes
- Logging them into a CRM (Customer Relationship Management) system – which manages interactions with customers – and confirming by email.
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You will collaborate with colleagues from various departments and eventually progress to become the ‘go-to’ person for the CRM system – your continuous development is important to QA & your future employer!
The Apprenticeship
While working your normal duties for 80% of the time, you devote 20% of your time to completing, a recognised digital skills qualification - SCQF Level 6 Digital Applications Support Apprenticeship.
Gaining your qualification will be a fantastic kick start to your career.
Salary
From £16,000 - £18,000 per annum
Skills
- A polite and professional manner
- An enthusiastic, can-do attitude
- Strong desire to learn and to progress
- Excellent communications skills, both written and verbal
- Sharp attention to detail
- Excellent organisational skills
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Does this sound like you? Apply today!
About QA Apprenticeships
We are Scotland’s leading tech and digital Apprenticeship provider.
- We help you get on-the-job experience, earn a salary and work towards SCQF Level 6
- We offer you a broad range of Microsoft training courses, taught by highly experienced experts.
- Your dedicated Digital Learning Coach will be with you for the 12 month duration of your programme, supporting you along the way.
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