Find an apprenticeship
Digital Support Apprentice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Description
To support the effective management of the College's student laptop loan scheme and digital learning resources while developing skills in business administration, customer service, IT support, and asset management. The role will involve working with students, staff, and external stakeholders.
Laptop Asset Management
- Catalogue, label, and maintain records of all student loan laptops
- Maintain an accurate and up-to-date asset register
- Ensure laptops are correctly assigned to students and staff
- Verify that all devices are enrolled into Microsoft Intune and compliant with college standards
- Ensure all laptops are clearly marked and identifiable in line with college procedures
- Check that all loan laptops have the correct accessories, including chargers and carry cases
- Monitor laptop stock levels and report shortages or replacement requirements
Device Preparation and Maintenance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Inspect laptops to ensure they are in good working condition
- Identify and report faults relating to batteries, keyboards, trackpads, screens, and chargers
- Carry out basic hardware checks and troubleshooting
- Assist with software setup, updates, and configuration
- Ensure laptops are prepared and ready for issue to students
Customer Service and Student Support
- Provide first-line support to students regarding laptop loans
- Assist students with basic hardware and software issues
- Respond to queries professionally in person, by email, and over the telephone
- Signpost students to appropriate support services where required
- Deliver excellent customer service and act as an ambassador for both the ICT and Library teams
ICT Support
- Undertake basic troubleshooting of laptops, peripherals, and software applications
- Escalate more complex technical issues to ICT technicians
- Assist ICT staff with device deployments and other technology projects
- Support the maintenance of ICT equipment and digital learning resources
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Business Administration
- Maintain accurate records, filing systems, and databases
- Produce reports, correspondence, and documentation using Microsoft Office 365 applications
- Contribute to continuous improvement of processes and procedures
- Assist with organizing meetings, taking minutes, and maintaining action logs as required
- Undertake other administrative duties appropriate to the role
Apprenticeship Details
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Possibility of a full-time position upon successful completion of the apprenticeship.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills