Digital Support Apprentice

This is a great first step into a career in digital and business systems.

JSM has invested in good tools – Procore, Claude, Microsoft 365 and a growing set of approved AI tools among them. Tools only create value when people use them well, and that takes someone whose job it is to help.

What you'll do at work

• Support colleagues’ day to day in their use of our business systems – including Procore, Microsoft 365 and our approved AI tools – responding through the right channel, escalating anything more complex, and keeping simple records so we can fix recurring causes rather than symptoms
• Become a recognised superuser of the tools the pre-construction team relies on and keep your own knowledge current as those tools change
• Run short training sessions, floor-walks and drop-ins, and write clear, plain-English guides, quick-reference cards and short how-to videos – pitched at the audience rather than at the technology
• Use our digital systems to identify productivity and performance improvements – where work is duplicated, where information gets stuck, where a manual step could be removed – and put practical suggestions forward, thinking about the wider impact and flagging the risks as well as the benefits
• Help configure and maintain digital workspaces, templates, permissions and folder structures so information is easy to find and consistently stored
• Handle data accurately and securely and maintain system security in line with JSM policy – applying information-security principles to how information is transferred, stored, used and deleted, and helping colleagues understand why those controls exist rather than just enforcing them
• Support the roll-out of new tools and changes to existing ones – helping test, gather feedback and bring people up to speed
• Use collaborative technologies to help teams share information and good practice across our three business lines
• Work safely and follow health and safety appropriate to the task, including when visiting sites
• Complete your apprenticeship coursework and build your knowledge with our support – including sitting in with colleagues in other departments and on live bids and feasibility work to see how they work

Where you'll work

Sterling House
Mutton Lane
Potters Bar
Hertfordshire
EN6 3AR

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Digital support technician (level 3)

What you'll learn

Course contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example: Management, Finance, Human Resources, Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products and services through digital channels.
• Diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.
• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example: Management, Finance, Human Resources, Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.