Digital Support Apprentice - PC builder

About the Role

This is an excellent opportunity to gain an apprenticeship in the IT industry, this is a varied role including building computers, liaising with customers, monitoring our website.

Wage

• £12,480 for your first year
• Could increase depending on your age
• National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training

• Training course: Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

Hours

• Monday - Friday 8.30am - 4.30pm, flexible lunch break.
• 30 hours a week

Start Date

• Friday 4 September 2026

Duration

• 1 year 3 months

Positions Available

• 1

What You'll Do at Work

• Building computers
• Packaging computers
• Liaising with customers
• Monitoring the Cacti PC website for sales enquiries etc
• Working with the Business owner to learn all aspects of the role

Where You'll Work

Unit B 14 Ashmount Enterprise Park
Amber Road
Flint
CH6 5YL

Training Provider

WIGAN AND LEIGH COLLEGE

Course Contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example:
  • Management- Finance Human Resources
  • Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products and services through digital channels.
• Diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware or operating systems
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.
• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
• Operate digital information systems, for example:
  • Management- Finance Human Resources
  • Bespoke departmental or organisational systems or databases
• Communicate effectively through a variety of different channels using terminology appropriate to the audience
• Use digital resources to extend own knowledge and skills relevant to their role
• Risk assess the organisational impact of decisions that they take
• Use digital systems to identify productivity and performance improvements
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
• Maintain system security in line with organisational policies.