QA Apprenticeships
Digital Support Apprentice
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Inverkeithing Medical Group
Inverkeithing Medical Group is a patient-focused GP practice serving the local community and surrounding areas. Committed to delivering high-quality healthcare, the practice uses a range of digital technologies and clinical systems to support patient care, communication, and service delivery. This role offers an excellent opportunity to develop valuable digital skills within a modern healthcare environment.
About the role
We are looking for a motivated and enthusiastic Digital Support Apprentice to join our team. This role is ideal for someone with an interest in technology, digital systems, and helping others. You will develop expertise across the practice's key healthcare applications, supporting colleagues in the effective use of digital systems and ensuring information is maintained accurately and securely.
Working towards a Digital Applications Support SCQF Level 6 qualification, you will gain hands-on experience supporting users, managing digital workflows, maintaining data quality, and contributing to continuous improvement projects across the practice.
Responsibilities
- Act as the first point of contact for colleagues and patients, providing support with digital systems and directing queries to the appropriate teams where required.
- Become a system expert in the practice's key digital applications, including Docman, EMIS Web, Vision, SCI Gateway, AccuRx, eConsult, NHS Mail, and other clinical and business systems used across the practice.
- Triage incoming digital correspondence, clinical workflows, system notifications, and electronic documents to ensure they are correctly assigned and processed.
- Support the effective use of digital applications by assisting colleagues with system queries and promoting best practice across the practice.
- Maintain accurate electronic patient records through the effective use of clinical and business systems, ensuring information remains up to date and reliable.
- Carry out data quality checks across multiple platforms, identifying and resolving discrepancies to support accurate record keeping and reporting.
- Support patient registration, record management, and healthcare service delivery through the use of digital systems and technology.
- Monitor shared inboxes, workflows, and system queues, ensuring requests are tracked, prioritised, and actioned appropriately.
- Produce reports, spreadsheets, dashboards, and trackers using information extracted from practice systems to support operational performance and service delivery.
- Assist with the maintenance and organisation of digital documentation, knowledge resources, and system user guides.
- Provide first-line support for digital applications and devices, escalating technical issues to specialist support teams where necessary.
- Support digital improvement projects and the introduction of new technologies, helping to enhance processes and user experience across the practice.
- Work collaboratively with clinical and non-clinical colleagues to ensure systems are used effectively and consistently.
- Develop knowledge of healthcare technologies, cyber security, information governance, data protection, and digital best practice.
- Identify opportunities to improve workflows, system utilisation, and digital processes to support continuous improvement across the practice.
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Required skills
- Good communication and interpersonal skills.
- Reliable, organised and willing to learn.
- Good attention to detail.
- Basic IT skills, including use of Microsoft Office applications.
- Ability to work effectively as part of a team.
- Professional and confidential approach to work.
The following experience is desirable (but not essential)
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Your very own career expert that helps elevate your application to the next level.
- Previous experience in an office, customer service, or healthcare environment.
- Interest in working with systems, business support, or information technology.
- Experience using databases or electronic systems.
Working hours
Monday to Friday, 9am - 5pm
What we offer
- A supportive learning environment.
- On-the-job training and mentoring.
- Opportunity to gain a recognised apprenticeship qualification.
- Experience within a modern healthcare setting.
- Development of administration, IT, and customer service skills.
- Occupational health support
- Mental health and wellbeing support
- Access to wellbeing resources and initiatives
- Friendly and supportive team environment
Future prospects
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
Important information
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.
On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.
If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!
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