Flannery Plant Hire
Digital Support Specialist
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Digital Support Specialist
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
Job Summary
We are seeking a reliable, customer-focused Office-Based Technical Support Specialist to join our Digital team. You will provide first and second-line technical assistance to external customers, resolve hardware/software issues, maintain office systems, and ensure smooth daily technology operations within our workplace. You will work on-site to deliver timely, effective support and minimize downtime for all Machine control equipment.
Key Responsibilities
- Provide remote technical support to all customers for machine control products.
- Be the point of contact for off machine support.
- Process data sets using CAD software.
- Check and validate all customer data prior to export and model upload.
- Troubleshoot and resolve issues with operating systems for Trimble, Leica and Smart Construction products.
- Log, track, and manage all support requests via the IT ticketing system, ensuring timely resolution and clear communication with users.
- Set up, configure, and maintain new user accounts, RTK, Works Manager and Conx Systems.
- Perform routine system updates, and maintenance to keep on hire technology secure and running efficiently.
- Assist with onboarding/offboarding processes: equipment provisioning, data transfer, and account setup for remote services.
- Maintain and log all technical support cases, track software assets, and report on equipment needs or replacements.
- Document technical processes, solutions, and FAQs for internal knowledge sharing.
- Escalate complex technical issues to senior staff, providing detailed information for fast resolution.
- Adhere to company IT policies, data protection regulations, and security best practices always.
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Required Qualifications & Skills
- Education: GCSE / National 5 in Maths & English; IT-related qualification or certification
- HNC / Diploma / BSC Degree in Civil Engineering or Construction
- Previous experience in a technical support, IT helpdesk, or similar role
- Strong knowledge of Windows operating systems, common office applications (MS 365), and CAD computer hardware.
- Excellent problem-solving skills and ability to diagnose technical issues systematically.
- Great communication skills: able to explain technical concepts clearly to non-technical colleagues.
- Customer-focused, patient, and professional attitude.
- Ability to work independently and as part of a team; strong time-management skills.
- Commitment to data confidentiality and information security.
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Desirable Skills
- Knowledge of ticketing systems
- Familiarity with basic server maintenance or network diagnostics.
- Experience supporting industry-specific software relevant to our business.
What We Offer
- Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
- Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
- Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
- Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
- Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
- Modern Equipment: Work with the best and latest plant and machinery in the industry.
- Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
- Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.
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