Continuous Improvement & Transformation

• Contribute ideas to improve digital processes, colleague productivity and ways of working.
• Assist with automation, reporting and workflow improvement initiatives.
• Support Digital Workplace projects and transformation programmes as required.
• Complete apprenticeship assignments and workplace projects to a high standard.

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEEP TALENT LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example: Management- Finance Human Resources.
• Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.
• Support digital operations or digital change and transformation activities.
• Investigate application problems and enable resolution to maintain productivity and improve quality of service.
• Coach and guide stakeholders to develop their applications skills to use digital systems effectively.
• Monitor data to analyse systems use and provide insights to recommend use or applications developments.
• Support customers in the use of information, products and services through digital channels.
• Diagnose technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
• Maintain end-user systems physically or remotely. For example: software, hardware or operating systems.
• Provide and direct end-users to tools and resources to help them to resolve their digital problems.
• Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
• Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
• Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
• Operate digital information systems, for example: Management- Finance Human Resources.
• Bespoke departmental or organisational systems or databases.
• Communicate effectively through a variety of different channels using terminology appropriate to the audience.
• Use digital resources to extend own knowledge and skills relevant to their role.
• Risk assess the organisational impact of decisions that they take.
• Use digital systems to identify productivity and performance improvements.
• Use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
• Maintain system security in line with organisational policies.

Training schedule

15 months. Delivered remotely, includes 13 days of virtual workshop delivery.

Candidate will achieve Digital Support Technician Level 3 (AI Support & Productivity Technician):

• Digital Workplace, Data & AI Foundations
• Digital Systems, Applications & Stakeholder Productivity
• AI-Enhanced Helpdesk, Troubleshooting & System Maintenance
• Cyber Security, Data Protection & Risk Management
• AI, Continuous Improvement & Digital Transformation

Essential qualifications

• GCSE in:
  • English (grade 4/C +)
  • Maths (grade 4/C +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Potential full-time position for the right candidate after completion of the apprenticeship.

The contact for this apprenticeship is:

LEEP TALENT LIMITED

The reference code for this apprenticeship is VAC2000054926.