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Digital Technology Apprentice (Fixed Term Contact for 36 months)
Location: Rugeley (WS15 1LH)
Salary: £18,000-£19,000
Hours: Office Based (Rugeley), with minimum 1 day home working
Schedule: Monday to Friday, 9am to 5.30pm
Start date: Monday 9 November 2026
Duration: 3 years
Positions available: 1
Summary
As a Digital Technology Apprentice, you will undertake a Level 6 Digital Technology Apprenticeship which will include both online training/studies along with practical on the job training in order to develop a range of skills within the Technology sector. You will provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio. You will be responsible for providing the customer with excellent customer service in line with Company Service standards and will ensure that any reported issues are logged, categorised, prioritised and contain as much information at first contact.
Work
Purpose of Role
As a Digital Technology Apprentice, you will:
- Provide first line support including troubleshooting for Microsoft Dynamics 365 Business Central and Dynamics NAV/BC to a varied customer portfolio.
- Ensure customer issues are logged, categorised, prioritised, and contain as much information at first contact.
- Work to Company Service Level Agreements and Key Performance Indicators providing a high level of customer service and professionalism.
- Author internal and external knowledge base articles for known issues, workarounds, and product information.
- Get exposure to other teams such as Project Management, Development, and Consultancy within the organization.
Key Accountabilities
- Manage customer contact into the managed service team from an online portal, telephone, and live chat in line with Company Service Level Agreements.
- Provide excellent customer service and experience in line with Company service standards.
- Apply best practice to handling cases.
- Ensure the correct level of troubleshooting & diagnostics to all customer enquiries.
- Work within Company SLAs and KPIs.
- Manage incidents, request fulfillment & knowledge in line with the ITIL framework.
- Create knowledge base articles and process documentation for products, known issues, and workarounds ensuring these are reviewed and maintained.
- Work independently on customer development requirements such as change requests, upgrades, and debugging.
- Provide basic consultancy services to customers including training and testing.
- Undertake basic project administration tasks to assist the Project Management team.
- Communicate with customers in a professional and knowledgeable manner.
- Commit to one study day per week and complete the required work and lecture schedules as per the BPP Degree Apprenticeship requirements, keeping in regular contact with the appointed tutor.
- Ensure Customer enquiries are escalated using the appropriate escalation procedure for your department.
- Effectively prioritise work ensuring that customer experience is maintained to a high level.
- Effectively problem solve and offer effective solutions to customer queries.
- Attend customer sites UK wide as and when required in line with business needs.
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Where you'll work
Grosvenor Court, Lea Hall Enterprise Park, Wheelhouse Road, Rugeley WS15 1LH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP UNIVERSITY LIMITED
Training course
Digital and technology solutions professional (level 6)
What you'll learn
- Analyse a business problem to identify the role of digital and technology solutions.
- Identify risks, determine mitigation strategies, and opportunities for improvement in a digital and technology solutions project.
- Analyse a business problem in order to specify an appropriate digital and technology solution.
- Initiate, design, code, test, and debug a software component for a digital and technology solution.
- Apply relevant standard processes, methods, techniques, and tools.
- Manage digital and technology solutions projects.
- Work effectively within teams, leading on appropriate digital technology solution activities.
- Apply relevant organisational theories.
- Apply relevant security and resilience techniques to a digital and technology solution.
- Initiate, design, implement, and debug a data product for a digital and technology solution.
- Determine and use appropriate data analysis techniques.
- Plan, design, and manage simple computer networks.
- Report effectively to colleagues and stakeholders.
- Research, investigate, and evaluate innovative technologies or approaches in the development of a digital and technology solution.
- Apply relevant legal, ethical, social, and professional standards to a digital and technology solution.
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Requirements
Essential qualifications
- GCSE in: English and Maths (grade C or above)
- UCAS in: UCAS Points (grade 104 Points)
Skills
- Communication skills
- Team working
- Customer centric focus
- Self-motivated
- Manage own workload & studies
Other requirements
- Customer Service experience (desirable but not essential)
- IT qualification or demonstrable interest in IT, software implementation, or creation with a view to pursuing a career in Technology
- Familiarity with Microsoft stack would be desirable.
About this employer
Founded over 20 years ago, ForGood.Tech has focused on one mission since 2018: empowering non-profits and charities to do more of what they do best — make a difference. We’re now the only Microsoft Certified Dynamics Partner dedicated solely to the non-profit and charity sector.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay. This role offers a potential longer-term opportunity to progress to a permanent position upon completion of the apprenticeship, with a number of options available within our managed service, development, or consultancy teams.
Apply now
Closes in 24 days (Saturday 31 October 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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