Mid Yorkshire Teaching NHS Trust
Digital Telephony Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
For further information about this role, please email Liam O'Connell (Digital Operations Manager) via liam.oconnell@nhs.net
About The Role
The Digital Telephony Analyst will be a key member of the Digital Services team, ensuring the availability, performance, and resilience of the Trust’s telephony infrastructure across all sites and services. This includes maintaining the security, reliability, and scalability of the Trust’s telephony systems, enabling clinical and corporate systems to operate efficiently and securely.
Please refer to the attached job description and person specification for further details.
Main Duties
The Digital Operations Team are responsible for the provision and support of electronic information systems and the system infrastructure for the Trust and local external NHS organisations.
The Digital Telephony Analyst will be required to provide third line support, maintenance, and development for the many information systems, computer and server infrastructure, and operating systems.
The post holder will also provide second and third line out-of-hours on-call support on a rota basis.
- Maintenance and support of physical and virtual telephony infrastructure servers and services
- Maintenance and support of IVR, call queues, and contact centres
- Implementation of new IVR, call queues, and contact centres
- Provide expertise to the implementation and ongoing support of systems and services
- Contribute to the production of new methodologies and solutions as required
- Identify and diagnose system problems, providing resolution or temporary workaround options
- Provide operating system and system architecture knowledge and contribute towards the creation of operating procedures
- Pro-active monitoring of system performance and capacity
- Configuring, monitoring, and validating backup and restoration services of Trust systems including supporting documentation
- Log and report service disruptions
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Please refer to the attached job description and person specification for further details.
Qualifications
Essential person specification requirements
- Degree or equivalent occupational/professional qualification or experience
- Relevant technical qualification
Experience
- Working in a busy support environment
- Previous work experience in the NHS
- In-depth knowledge of Cisco Unified Communications Manager
- In-depth knowledge of IVR, call queues, and contact centres
- Working with suppliers
- Advanced knowledge of Microsoft Office applications
Knowledge And Awareness
- Good knowledge and hands-on experience with routing and switching technologies
- Good knowledge of telephony systems and protocols
- Knowledge of Cisco Unified Communications Manager
- Knowledge of IVR, call queues, and contact centres
Please refer to the attached job description and person specification for further details.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Home electronics scheme
- Cycle to work scheme - subject to eligibility criteria
- Car lease salary sacrifice scheme - subject to eligibility criteria
- Working carers support and advice, carers network, and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training, and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our website.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills