John Lewis & Partners
Digital Trading Insight Manager
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About The Role
Salary – £62,000 - £82,000
Contract type – Permanent
Working pattern – The Partnership has adopted a hybrid working approach. Currently, this role is based in our London head office three days a week (Monday, Wednesday, and Thursday), with the remaining two days worked from home.
Key Responsibilities
- Insight Generation: As a skilled individual contributor, you’ll work end to end on creating insights. You’ll use a range of tools, (SQL, Dashboards, Sheets and Platforms such as Contentsquare, Adobe, Dovetail) and lean on your deep commercial knowledge to arrive at new trading insights that’ll grow the business.
- Insight Delivery: You’ll deliver impactful and highly commercial insights regularly, this might take the form of a message or a chat, right through to an in-depth presentation to a large audience. You’ll effectively match your medium to business needs and focus on simplicity and impact within your storytelling.
- Stakeholder Support: You’ll work closely with senior, category aligned stakeholders to deliver the insight they need to hit their goals. Sometimes working with partial and ambiguous briefs, you’ll draw on the wider trading, commercial, product and insights communities to create insights that improve the decisions we make and grow the business.
- Subject Matter Expertise: You’ll swiftly become an expert in our tools and processes and generate a strong commercial and strategic awareness. You’ll be comfortable working with clear goals but also with ambiguity and autonomy and will always be looking to improve the way we do things, at pace.
Essential Skills/experience You’ll Need
- Technical Data Proficiency: Significant hands-on experience in analytics or data science, using languages like SQL, SAS, Python, or R
- Product & Trading Analytics Suites: Advanced experience using digital product and trading analytics platforms such as Adobe Analytics, Contentsquare, or Amplitude.
- Data Visualisation & Automation: Proven track record with data visualisation tools (e.g., Tableau, Looker) turning complex datasets into clear, impactful visualisations.
- Stakeholder Influence & Storytelling: Extensive experience directly partnering with senior business stakeholders, translating technical data into impactful narratives that directly influence commercial choices and P&L performance.
- Commercial Acumen & Autonomy: Strong understanding of complex retail/commercial environments, with the ability to work autonomously, manage work in progress, and deliver at pace.
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Desirable Skills/experience You May Have
- Adjacent Insight Methodologies: Familiarity or hands-on experience working alongside UX Research and Experimentation (A/B testing) teams to enrich quantitative analysis with qualitative customer context.
- Data Engineering Collaboration: Experience partnering with Data Engineers and implementation teams to trace data from source pipelines, ensuring tracking accuracy and data integrity.
About The Partnership
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.
We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.
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As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.
As Partners, we make all the difference. And, we all own it.
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early.
- If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
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