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Digital Trading Manager
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Digital Trading Manager
Location: London (Hybrid, 2 days per week in the office)
The Opportunity
An exciting opportunity has arisen for an experienced Digital Trading Manager to join a leading lifestyle accessories brand. This role will play a pivotal part in driving online performance, delivering a best-in-class customer experience, and supporting the continued growth of a fast-paced ecommerce business.
Working cross-functionally with key stakeholders across the organisation, you will own the day-to-day trading of the website, translating commercial objectives into engaging digital experiences that maximise sales, conversion and customer engagement.
Key Responsibilities
- Develop and execute the ecommerce trading plan, ensuring digital activity aligns with wider commercial goals and growth ambitions.
- Own the online trading calendar, coordinating product launches, promotional activity, seasonal events and brand campaigns to drive performance.
- Analyse trading performance, customer behaviour and market trends to identify opportunities, improve outcomes and support commercial decision-making.
- Optimise the online customer journey through a test-and-learn approach, focusing on conversion, engagement and retention.
- Lead all aspects of onsite trading including product merchandising, category management, search functionality, navigation and content placement.
- Monitor key digital KPIs, providing actionable insights and recommendations to enhance website performance and customer experience.
- Partner closely with teams across Marketing, Buying, Merchandising, Technology, Finance and Customer Experience to deliver joined-up commercial initiatives.
- Produce regular trading reports and present performance updates, opportunities and strategic recommendations to senior leadership.
- Drive continuous improvement initiatives across ecommerce processes, tools and ways of working.
- Lead, mentor and develop members of the Digital Trading team, fostering a high-performance culture focused on collaboration and accountability.
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About You
- Proven experience within a Digital Trading, Ecommerce Trading or Online Merchandising leadership role.
- Strong commercial awareness with a track record of driving online sales growth and improving key ecommerce metrics.
- Highly analytical with the ability to interpret data, identify trends and translate findings into clear actions.
- Experience managing onsite customer journeys, conversion optimisation and digital merchandising strategies.
- Excellent stakeholder management skills with the ability to influence and collaborate across multiple functions.
- Strong organisational skills and experience managing complex trading calendars within a fast-moving retail environment.
- Comfortable presenting performance insights and recommendations to senior stakeholders.
- Previous people management experience with a passion for coaching and developing teams.
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What's on Offer
- Hybrid working model with 2 days per week in a London office.
- Competitive salary up to £70,000
- Opportunity to join a well-established and growing lifestyle accessories brand.
- Collaborative and entrepreneurial culture.
- Excellent career development opportunities within a dynamic digital function.
This role is ideal for a commercially-minded ecommerce professional looking to make a significant impact within a customer-focused retail business.
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