Space NK
Digital Trading Specialist – UK
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If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Digital Trading Specialist – UK
Location: Support Office, Central London
As a Digital Trading Specialist, you’ll be responsible for the trading performance, onsite execution, and customer journey optimisation of the UK & App digital channels. You'll play a critical role in delivering both sales and customer goals, through effective campaign management, cross-functional collaboration, and continuous data-led optimisation.
This is a commercially focused role that requires attention to detail, analytical strength, and a proactive mindset. Working cross-functionally, you’ll ensure the site is trading effectively and evolving based on performance insights.
Strategic Objectives
- Attract New Customers through our Brands
- Increase Space NK Brand Awareness & Appeal
- Make it Easy for the Customer to Shop
- Retain Customers & Grow their Spend
- Achieve Scale to deliver Profitability
Role Overview and Responsibilities
Trading & Performance
- Accountable for day-to-day trading performance across UK/App, aligned to commercial, web and, customer KPIs
- Support the Digital Trading Lead in weekly trade and period reviews, analysing performance of key metrics vs budget and offering insights on promotional deep-dives.
- Work with Category teams to maximise brand performance & product launches
- Partner with Web Analytics & Insights Specialist to interpret KPIs (Conversion, ATV, Demand, Abandonment etc) and action insights from learnings. Also action recommendations from customer journey and web funnel insights
- Set and own channel / territory KPI setting as part of budget planning process
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Promotion & Campaign Execution
- Own trading calendar activity for UK/App market and ensure all activity aligns to key KPIs
- Oversee the execution of promotions with the support of the Digital Trading Assistant and ensuring set up and execution is aligned to key KPIs.
- Collaborate with Marketing and Category teams to create effective landing pages with key product and brand callouts, using key customer journey insights.
- Conduct post-promo analysis (in collaboration with Web Analytics) to inform future planning.
- Ensure proactive management of site updates for pre, during and post promo phases.
Onsite Optimisation & Experience
- Own the strategy and delivery of onsite content: navigation, burger menu, category pages, offers, service banners, content slots, and merchandising PLPs
- With the support of the Digital Trading Assistant optimise site search, product placement, and customer journeys based on behavioural data.
- Manage cross-category pages (e.g. New In, Travel, Gifts, Bestsellers) and support execution of campaigns and launches, using customer journey insights and competitor analysis to improve customer journeys and conversion.
- Manage and offer improvements based on insights to customer experience enhancements (e.g. Bazaarvoice, MyMatches, NDulge)
Service & Delivery Proposition
- Drive strategy and improvements in customer propositions e.g. delivery messaging, reassurance content, free delivery thresholds, and service features for UK/App
- Liaise with Customer Service for issue resolution and continuous improvement of the onsite experience.
- Manage onsite features like store locator, gift cards/e-gift, gift wrap, etc., to ensure accuracy, consistency and usability.
Skills & Experience Required:
- Experience in a digital trading, eCommerce merchandising or online retail role
- Strong commercial awareness and ability to translate insights into action.
- Proficient with web analytics tools (e.g. Google Analytics, Contentsquare, Qliksense)
- Highly organised with strong attention to detail and ability to manage multiple deadlines.
- Excellent communicator and cross-functional collaborator.
- Comfortable working in a fast-paced, trading-led environment with changing priorities.
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Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
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