Defence Infrastructure Organisation (DIO)
DIO - Facilities Manager Fixed Term Contract
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Abbey Wood North
Job Summary
This is an opportunity for an enthusiastic, hardworking individual in a key customer-facing role within the South West Region requiring the ability to deal with sensitive matters and manage customer expectations.
- Playing a significant part in delivering services to our customers on a day-to-day and strategic basis. Focus includes optimising the use and management of all property, buildings, and workplaces.
- The role involves leading operational oversight, delivered either directly or through a third-party supplier partner network, over the whole portfolio.
- This role will oversee, deliver, and support all aspects of day-to-day hard & soft FM services. This includes contract and supplier management in addition to the planning and delivery of an extensive maintenance/minor works’ programme. Acting as the key customer interface across their area/building, working in a partnership of delivery.
- The role is based on site at your duty or other site within the service delivery area for the majority of the working week. Applicants should note that attendance at Abbey Wood will be required 3 days per week throughout the period of employment.
- This position is advertised at 37 hours per week.
Job Description
The Facilities Manager will manage and develop any staff allocated; working with them to assure compliance relating to policy, instructions, and guidance.
- Responsible for Hard and Soft FM advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA).
- Activities include Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery, and Issue Resolution reporting to the Senior Facilities Manager (Snr FM).
- Deliver specific delegated responsibilities for approval of Billable Works and SFM activities acting as or supporting the Service Manager’s Representative.
- Provide accurate responses to focal point requests relating to DIO-wide queries, ensuring infrastructure-related risks and issues on the site are identified and managed; actively participating with the SFM in engagement activities including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.
- Encourage a working culture which promotes a healthy, safe, and inclusive environment. Prioritising people's development and supports smart ways of working. Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.
- Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement.
- Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.
A full UK driving licence is required as the Region is geographically large, and the successful candidate will be site-based with a requirement to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. Public Transport is not available to many locations.
Person Specification
Essential:
- Experience in customer relationship management and stakeholder liaison.
- Local management of key suppliers, able to support negotiations, management, or escalation issues.
- Commercial experience gained within a property, facilities management, or similar function.
- Ability to manage outputs through IT and digitised solutions.
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Desirable:
- Clear demonstration of Facility Management skills in both meeting customer needs and managing supplier relationships.
- Understanding and complying with statutory, regulatory, and professional requirements.
- Knowledge of statutory processes, building regulations, and construction-related legislation.
Licences
Full UK Driving Licence
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Communicating and Influencing
- Delivering at Pace
We only ask for evidence of these behaviours on your application form:
Managing a Quality Service
Salary and Benefits
Alongside your salary of £37,720, the Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Opportunity to join one of our several D&I Networks. We value diversity and are committed to being an equal opportunities employer.
- 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service.
- Enhanced Parental Leave.
- Most sites have free car parking, Sports & Social Clubs, Gym, on-site shops, and subsidised canteens. To learn more about our full range of benefits, view our Candidate Information Guide attached.
- The post does not offer relocation expenses.
Probation Period
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Expenses
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Pay and Allowances
Please be advised that the Department is conducting a review of all pay-related allowances which could impact on those allowances that the post currently being advertised attracts.
Childcare
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
Smoking Policy
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke, and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors, and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
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Recruitment Satisfaction Survey
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection Process Details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Civil Service Behaviours
Applications will be sifted on the identified Success Profile elements, plus Job History and Personal Statement (500 word limit). However, in the event of a high number of applications, the sift will be conducted on the lead behaviour Managing a Quality Service.
Candidates will be required to provide CV details to include job history.
Candidates will be required to provide a Personal Statement. (500 Words)
At application you will be assessed against your CV and Personal Statement and the following behaviours:
- Managing a Quality Service
At interview you will be assessed against the above along with the following behaviour:
- Delivering at Pace
- Communicating & Influencing
Artificial Intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate, and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.
Diversity and Inclusion
The Civil Service is committed to attract, retain, and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Working for the Civil Service
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