UK Ministry of Defence
DIO – Facilities Manager - PFI
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City of Westminster, London (region), SW1A 2HB
Job Summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!
Learn more about Defence Infrastructure in our Candidate Information Guide attached.
The Private Finance Initiative Group (PFI) provide estate and infrastructure services through long term contracts (typically 20-35 years) and the projects are valued at some £20bn through life with annual budgets of £600M. We provide estates (Hard and Soft FM) services to some 35,000 military and civilian personnel at three strategic Headquarter sites (Main Building, Northwood and Corsham), HMS Drake in HMNB Devonport and garrisons in Colchester and Aldershot and across Salisbury Plain.
Job Description
Would you like to play a key role in supporting one of the Ministry of Defence's most important and high-profile locations?
The Defence Infrastructure Organisation (DIO) is responsible for managing and maintaining the Defence estate, enabling military personnel and Defence civilians to live, work, train and deploy. We are looking for a proactive and customer-focused Facilities Manager to join our South East Region and Private Finance Initiatives team, supporting the Ministry of Defence Main Building in Central London.
This is a challenging and rewarding role where you will oversee the delivery of hard and soft facilities management services, provide assurance of contractual performance, engage with senior stakeholders and support the delivery of infrastructure projects within a complex operational environment. The role requires strong stakeholder management skills, sound judgement and the ability to thrive in a fast-paced and high-profile setting.
This is a full-time position (37 hours per week). The successful candidate will be expected to maintain a visible on-site presence during normal business hours, engaging directly with customers, contractors and stakeholders to ensure effective service delivery and operational assurance. This role is not suitable for remote working.
This role requires Developed Vetting (DV) Security Clearance.
This vacancy is open to sole UK Nationals only. Due to the security requirements associated with this role, applicants must meet nationality and DV clearance requirements and keep eligibility throughout employment.
As a Facilities Manager You Will:
- Manage the day-to-day delivery of hard and soft facilities management services through the MOD Main Building PFI contract.
- Monitor contractor performance against contractual obligations and key performance indicators.
- Manage service delivery risks and resolve issues to minimise impact on customers and operational outputs.
- Conduct assurance activities, compliance checks and service reviews to ensure statutory and contractual requirements are met.
- Build and maintain effective relationships with customers, industry partners, contractors and senior MOD stakeholders.
- Provide estate and facilities management advice to support operational and business outcomes.
- Support the planning and delivery of infrastructure improvement projects, contract change, and customer-funded works.
- Validate service performance and authorise contractual payments following audit and assurance checks.
- Analyse management data and provide reports on service performance, risks and improvement opportunities.
- Work collaboratively with commercial, finance and technical teams to ensure contractual compliance and value for money.
- Identify opportunities to improve service delivery, efficiency, and customer satisfaction.
- Represent DIO as a professional and visible ambassador within a high-profile Government environment.
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Person specification
Essential Criteria
Applicants must be able to demonstrate:
- Experience or understanding of Facilities Management within a complex operational Estate Management or infrastructure environment.
- Strong stakeholder management and communication skills.
- The ability to manage competing priorities and respond effectively to changing operational demands.
- Experience of working collaboratively with multiple stakeholders to achieve outcomes.
- A customer-focused approach with the ability to influence and build relationships at all levels.
Desirable
- Experience of Contract Management within a demanding delivery environment.
- Knowledge of performance management, assurance and compliance activities within facilities management services.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Making Effective Decisions
We only ask for evidence of these behaviours on your application form:
- Managing a Quality Service
- Making Effective Decisions
Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Please Note:
- The post does not offer relocation expenses.
- External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
- Expenses incurred for travel to interviews will not be reimbursed.
- Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
- Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Behaviours:
At application you will be assessed against the following:
- Managing a quality service
- Making effective decisions
Experience:
CV - details to include job history and previous skills and experience.
Personal Statement (max 500 words) - applicants must be able to demonstrate:
- Experience or understanding of Facilities Management within a complex operational Estate Management or infrastructure environment.
- The ability to manage competing priorities and respond effectively to changing operational demands.
- Experience of working collaboratively with multiple stakeholders to achieve outcomes.
- A customer-focused approach with the ability to influence and build relationships at all levels.
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, an initial sift will be conducted on the CV and Personal Statement. In this instance the remaining elements will be tested at interview.
Behaviours:
At interview you will be assessed against the following:
- Delivering at pace
- Communicating and Influencing
Experience:
Career history
Experiences
Further Information:
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
To Assist With Your Application Please Find Attached Below:
DIO Candidate Information Guide
For help and support with your application check out our
Civil Service Careers Homepage and the How to apply section
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigation
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