Defence Infrastructure Organisation (DIO)
DIO – Senior Facilities Manager - PFI
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Join the Defence Infrastructure Organisation (DIO) and have a future that matters: Be proud; Be challenged; Be unique.
Tidworth, South West England, SP9 7QD
Job Summary
Do you want to work for the Defence Infrastructure Organisation (DIO) and care for the Defence Estate? DIO enables Defence to live, work, train and deploy, all with sustainability in mind. From net carbon zero accommodations to runways for the F35 fighter jets; our outputs are unique in the UK and across the globe!
The Southeast Region and Private Finance Initiatives (SERP) area is a major delivery arm within DIO, responsible for providing comprehensive Hard and Soft Facilities Management (FM) services, alongside managing significant construction and infrastructure programmes. Our outputs span the entire UK, with a strong focus across the Southeast of England.
This position is advertised at 37 hours per week.
Job Description
An exciting opportunity to join the Defence Infrastructure Organisation (DIO) as a Senior Facilities Manager within the Private Finance Initiatives (PFI) team. This is a high-profile role responsible for overseeing the delivery, assurance and continuous improvement of soft facilities management services across the Project Allenby Connaught (PAC) contract, one of the largest and most complex facilities management PFI contracts in the UK. The contract provides facilities management services across Aldershot, Tidworth, Larkhill and Warminster Garrisons, supporting approximately 30% of the British Army.
Working as part of the DIO Contract Management Team, you will act as a key interface between Defence customers, military stakeholders and industry partners, ensuring services are delivered safely, efficiently and in accordance with contractual obligations. The role covers a broad range of soft facilities services and requires a proactive approach to performance management, assurance, stakeholder engagement and continuous improvement.
You will provide expert advice to military customers, monitor contractor performance, lead assurance activities, manage risks and drive continuous improvement initiatives that enhance service delivery and value for money. Working closely with colleagues from across DIO regional delivery, finance and commercial and private sector suppliers, you will help shape solutions to complex estate challenges while ensuring facilities remain fit for purpose to support military personnel, training activities and operational readiness.
The role also offers the opportunity to influence strategic decisions, support contract change activities and develop collaborative relationships that deliver improved outcomes for Defence. In the future the role may also include line management responsibilities. Frequent travel across the PAC estate (and wider) will be required to engage with customers, conduct assurance activities and support the delivery of services across the garrisons.
This is an excellent opportunity for someone with facilities management, contract management or service delivery experience who enjoys working in a fast paced and complex environment and wants to play a direct role in supporting the infrastructure that enables Defence personnel to live, work, train and deploy.
Person specification
The Senior Facilities Manager role is responsible for the effective management of primarily Soft Facilities Management contract and site delivery activities, key aspects of which are:
- Providing expert soft facilities management advice to customers and stakeholders.
- Setting priorities and driving high performance.
- Building strong relationships with military customers, industry partners and other stakeholders.
- Monitor and assure delivery of soft facilities management services including Domestic Assistance, Catering Retail and Leisure, Waste Management, Transport, Office Services, SCP backfill, SFM related projects and contract change, ensuring compliance and value for money.
- Lead on PAC furniture holdings assurance, reconciliation and remediations
- Manage contractor performance, service quality, risks and improvement activities.
- Validate service performance through support to Joint Assurance and support financial governance and reporting.
- Lead customer engagement activities and respond to service issues and feedback.
- Support contract change initiatives and identify and implement efficiencies that improve service delivery
- Support Hard and Soft FM H&S reporting, including RIDDOR management on IMS.
- Support utilities management and delivery
- Contribute to wider business improvement and transformation initiatives.
- Produce high-quality reports, performance information and assurance documentation.
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Desirable Experience & Skills
- Experience working within complex facilities management, contract management or service delivery environments.
- Strong stakeholder management and relationship-building skills.
- Understanding of facilities management performance, assurance and compliance.
- Experience managing suppliers, contracts or service providers.
- Ability to identify and deliver service improvements and efficiencies
Licences
- Full UK driving licences is required as visits to multiple sites can be required at short notice
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
- Changing and Improving
We only ask for evidence of these behaviours on your application form:
- Leadership
- Communicating and Influencing
- Changing and Improving
Salary and Benefits
Alongside your salary of £46,040, Ministry of Defence contributes £13,337 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please Note: Expenses incurred for travel to interviews will not be reimbursed.
Additional Information
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.
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Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.
Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
At application you will be assessed against the following:
Experience:
- CV to include job history and previous skills and experiences.
- Personal Statement of up to 500 words:
- Facilities Management and Service Delivery
- Stakeholder and Contract Management
- Leadership, Change and Continuous Improvement
Behaviours:
- Leadership
- Communicating and Influencing
- Changing and Improving
Applications will be sifted on all Success Profile elements, but in the event of a high number of applications, the sift will be conducted on the CV and Personal Statement only.
All interviews will be conducted in person with location to be confirmed.
At interview you will be assessed against the following:
Behaviours:
- Leadership
- Managing a Quality Service
- Delivering at Pace
Experience:
- Career history
- Experiences
Further information:
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.
The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD
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