NHS Blood and Transplant
Direct Marketing Channel Assistant
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Job Summary
Nearly every member of the population will know someone who has received a blood transfusion. But how many of those individuals will donate blood themselves? This is the complex challenge that our team face every single day, but it’s one that we are committed to tackling. Join us and you will be instrumental in helping us raise the number of UK donors.
Helping us maintain a bold and open dialogue with the public by gathering and transmitting session support activity information, you will ensure our communications are not only timely, but deeply engaging. You will be able to pursue a wealth of opportunities within the organisation; there really isn’t a better place in which to learn and explore this fascinating field of communications.
You will be using our industry leading marketing automation systems to build, test, and send compelling email, SMS, and push message communications to new and existing donors.
This post is a fixed-term contract, due to end on 31 March 2027. The hours are generally Monday to Friday (often 08:00 to 16:00 or 09:00 to 17:00), but there will also be a shift rota covering other days of the week where required.
Main duties of the job
Role
This is a great opportunity to make a tangible impact on the life-saving and life-enhancing work of our team. In this role you:
- Transmit session information via bespoke NHSBT systems (such as the National Contact Database, Media Database) and to the Leaflet Drop provider.
- Place orders for Door Drop Leaflet delivery with the external provider working within a given budget and checks invoices against orders and signs for payment.
- Assists the broader Direct Marketing team in producing, briefing and proofing cross channel marketing campaigns
- Check invoices against orders placed and signs off for payment.
- Present information to the Direct Marketing Channel Manager and manage upward communications.
- Communicates through a broad range of means to internal contacts and external providers.
- In liaison with Regional Donor Marketing Operations teams, target new contacts for the National Contact and Media databases.
- Produces timely and accurate session support data for the Direct Marketing Channel Manager, covering activity types and levels against results.
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About You
Experience and Knowledge
- Experience of a marketing/planning environment.
- Experience of working in a busy environment while accurately carrying out duties.
- Strong IT skills.
- Ability to analyse information and prioritise workload.
- Proven track record in delivering results.
Qualifications And Training
- Educated to GCSE A*-C level or equivalent.
About Us
It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.
Our three core values are what set us apart. They guide and inspire everything we do.
By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.
You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.
What We Offer
- Hybrid working arrangements – because NHSBT works nationally, we’re able to offer hybrid working options that give you more flexibility to balance work with life. Currently, you are required in the office once per week but this may chasnge subject to business requirement.
- Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
- Generous annual leave - 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
- Inclusive pension scheme - the NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns). Further details and outline of benefits can be found at: http://www.nhsbsa.nhs.uk/information-about-nhs-pensions
- Supportive learning culture - we’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.
- Health and wellbeing support – we offer confidential services including occupational health, employee assistance programme, and wellbeing resources. Our support is available to all colleagues and we endeavour to provide tailored workplace adjustments where possible.
Get help with your application
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As a Disability Confident Employer, we welcome applications from disabled candidates. We will talk with you to explore any adjustments that may help you during the recruitment process.
You can find more information about accessibility, our culture, and how we support applicants on the NHSBT Careers website:
- Read about our application process
- Learn more about our culture at NHSBT
To learn more, please see the job description and person specification. These can be accessed via the link below, or by clicking ‘Apply’ if you are viewing this advert on another site.
Next steps
This vacancy will close at 23:59pm on Sunday 6 September 2026, however this vacancy may close sooner than the advertised deadline if we receive a high volume of applications.
Interviews are anticipated to be held on 17 September 2026, subject to confirmation.
For informal enquiries please contact Amira.Richards, Direct Marketing Channel Manager at Amira.Richards@nhsbt.nhs.uk.
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