East Sussex County Council
Direct Payments Assistant
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Do you want to work in Adult Social Care, providing support to adults who would like to choose who provides their social care and support needs? If you do, then you might be suited to being a Direct Payments Assistant.
An opportunity has arisen for a direct payments assistant to work within our Adult Social Care finance team. You will be supporting people who have chosen to arrange their own care and support via a direct payment. The direct payments team work with the community teams across East Sussex. We cover a telephone line, answering questions from members of the public and internal teams.
You will provide office support to ensure that direct payments are correctly processed and monitored. Our team provide advice and guidance, acting as the main point of contact for direct payments, covering the adult social care systems, direct payment helpline and email inbox.
We are looking for candidates who:
- Have the ability to record proficiently whilst gathering information via the telephone
- Have the ability to manage their own workload and prioritise work
- Have the ability to manage constant and conflicting demands, often to meet tight deadlines
- Can deal with customers with a wide variety of need and vulnerabilities
- Have the ability to work constructively with colleagues as part of a team
Please download the job description and person specification [https://fa-euru-saasfaprod1.fa.ocs.oraclecloud.com/cs/groups/public/documents/document/ytew/mjux/~edisp/ucmfa10251384.docx] for more information.
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We are working towards recruiting a workforce that reflects our community, because we recognise the value of diverse perspective and experiences.
We warmly welcome applications from all sections of the community. We particularly encourage those from groups that are underrepresented in our current workforce:
- People who are disabled
- People Under 30 years of age
To apply for this role, upload your CV and supporting statement. When writing your supporting statement be sure to address how you meet all the criteria in the person specification drawing on any relevant work/life experience, education or personal interests.
For guidance on how to write an application see our how to apply page and our statement on the use of AI.
Interviews will take place in person at St Marys' House in Eastbourne on w/c 14 September 2026. If you are unavailable on these dates let us know and we may be able to schedule an alternative date to interview you.
Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.
We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page.
Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.
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For an informal discussion about this opportunity contact Nathan Baker, Team Leader at nathan.baker@eastsussex.gov.uk [nathan.baker@eastsussex.gov.uk] email to request a MS teams call or phone call.
For work that makes a difference choose East Sussex.
Additional Information
This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record. Please note that we require evidence of an overseas police check if you have lived or worked abroad.
Your starting salary will be pro rata if the above position is part-time or term-time only.
If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas
If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.
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