Local Government Chronicle
Direct Payments Support Officer
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Direct Payments Support Officer
An exciting opportunity has arisen to join our dynamic Direct Payments Support Team as a Support Team Officer. This county-wide role plays a vital part in empowering individuals to take control of their personal budgets through Direct Payments. As a central point of contact, you will work closely with social care teams—including Children's and Adult Services—Direct Payments recipients, and external support services. You will provide expert guidance, support, and information in this specialised area, ensuring individuals are equipped to make informed choices while maintaining cost-effective solutions. You will also act as a leader and ambassador for Direct Payments, promoting independence, choice, and control in line with current legislation.
Key Responsibilities
- Provide advice and support to individuals receiving Direct Payments.
- Liaise effectively with internal teams and external partners.
- Promote awareness and understanding of Direct Payments across the county.
- Conduct face-to-face visits with customers as required.
- Maintain accurate and up-to-date case records.
- Deliver training and guidance to individuals and professionals.
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The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Requirements
- Excellent telephone and communication skills.
- Strong case recording and documentation abilities.
- Confident in delivering training and guidance.
- Ability to manage time effectively and work independently.
- Willingness and ability to conduct in-person visits with customers.
- A proactive and empathetic approach to customer service.
If you are passionate about empowering individuals and making a difference in your community, we would love to hear from you!
Working for Warwickshire
This is the difference you make Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
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Your future matters to us
We provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: [Warwickshire Pension Fund homepage - Warwickshire Pension Fund](The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.)
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Direct Payments Support Officer
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Warwickshire County Council
Shrewsbury, UK
Permanent
Published on 17 Sep 2026
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