Vero HR Ltd
Direct Sales Consultant
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About Travelplanners
Travelplanners are a well-established UK specialist tour operator with over 40 years of success in creating unforgettable holidays. We offer an exciting range of worldwide destinations. From tailor-made multi-centre USA itineraries and Florida holidays to villas and cruise and stay experiences, we help our customers create holidays that are truly memorable.
About the Opportunity
As we continue to grow, we’re looking for a passionate, motivated, and sales-driven Direct Sales Consultant to join our successful homeworking team. Are you an experienced travel sales professional who thrives on creating exceptional, tailor-made holidays? Do you enjoy guiding customers towards the right travel experience rather than overwhelming them with options?
Role Overview
As a Direct Sales Consultant, you will handle inbound enquiries via phone and email, designing high-quality, tailor-made holidays with a strong focus on customer experience and sales performance. This is not just about quoting holidays; it’s about crafting journeys and confidently guiding clients to the best possible decisions.
Your Day Will Include:
- Handle inbound customer enquiries via phone and email
- Create bespoke, high-quality travel itineraries tailored to each client
- Convert enquiries into bookings while achieving monthly sales targets
- Proactively follow up quotes to maximise conversion
- Recommend enhancements that improve the overall holiday experience
- Maintain accurate and detailed booking records
- Follow company sales processes and quality standards
- Attend ongoing training and coaching sessions
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What We Are Looking For
Candidates with the ability to simplify complex itineraries into clear, confident recommendations. Confident communicators who can explain why certain choices improve the holiday. Experience designing well-balanced travel experiences (timing, location, flow).
Essential Requirements
- Previous UK travel sales experience telephone-based, direct to customer (essential)
- Previous experience of using Airline Reservations Systems (Galileo, Sabre, Amadeus, Worldspan) Galileo preferred.
- Previous experience dealing with incoming leads via email.
- Previous experience using the Dolphin system.
- Previous homeworking experience (essential)
- Proven success working to sales targets
- Experience creating tailor-made itineraries
- Strong knowledge of USA travel, cruising, and villas
- Understanding of scheduled airlines
- Strong organisational, multitasking, and problem-solving abilities
- Confidence in leading customer conversations and decision-making
- Good IT and keyboard skills
- Flexibility to work shifts, including evenings and weekends
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What We Are Offering
- £26,228 basic salary plus commission giving a £35,000 – £40,000 OTE
- 37.5 hours per week, including a one-hour lunch break.
- Working hours are 7.5 hours a day between the hours of 9am & 7pm Monday-Friday, 9am to 5pm Saturdays, and 10am to 4pm Sundays with a day off in lieu when working weekends.
- Fully remote, with all equipment provided
- Excellent remote support and training
- 28 days of paid holiday (including bank holidays), increasing to 33 days for long service.
- 5 paid “Me” days per year
- An additional paid day off for your birthday.
- Financial, medical, and mental wellbeing programmes
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