About Index Exchange

Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem.

With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide.

What’s it like to work at Index?

Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values [https://www.indexexchange.com/careers/] and live them each day. They're not just buzzwords.

We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture [https://www.indexexchange.com/about/diversity-equity-inclusion/] celebrates how we can leverage our unique differences to help drive Index forward.

We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.

Are you ready to join the programmatic evolution?

Here’s what you’ll be doing

• Own the accuracy and quality of campaign set up, troubleshooting, and delivery against our revenue targets.
• Ownership and accountability for the set up and management of our incentive programs. Ensuring your team are correctly following processes and procedures, the detail sits with you and your team for correct implementation.
• Partner closely with the Technical Account Management team on the set up, launch, and scaling of new agency partnerships, particularly Marketplaces, as well as on the ongoing success of these.
• Lead from the front commercially, spending meaningful time in market to personally drive cross-sell and upsell opportunities alongside your team, leading by example and coaching and developing their ability to do the same.
• Build and maintain senior relationships with key agency and marketer stakeholders, and coach the team to develop the same commercial instincts.
• Build genuine trust and a strong working partnership with the Sales team, aligning on account strategy, prioritization, and joint go-to-market plans.
• Represent the interests and priorities of EMEA based Account Managers within global forums, connecting regularly with AM colleagues in France and Germany and with regional Managing Directors to ensure continuity.
• Build strong working relationships with AM leadership counterparts in the Americas and APAC, sharing best practice in both directions and collaborating to ensure timely global responses.
• Act as the primary point of contact for central teams rolling out new global programs or processes, providing practical feedback from an EMEA perspective and driving adoption within the team.
• Own business performance across the team’s portfolio, setting clear expectations against client objectives and revenue targets, and working with senior leadership to translate strategy into actionable quarterly plans.
• Directly manage, coach, and develop a team of 4 Account Managers and 2 Associate Account Managers, building a culture of accountability and continuous improvement.