Director - Client Relationship Management

Here is a snapshot of the key responsibilities for the position:

• Develop and execute comprehensive client relationship strategies for key institutional clients in the EMEA region.
• Act as the primary point of contact for assigned clients, addressing inquiries, resolving issues, and escalating complex matters as needed.
• Proactively identify client needs and opportunities for additional SS&C services, driving cross-selling and up-selling initiatives.
• Conduct regular client reviews, service level agreement (SLA) assessments, and performance evaluations to ensure client expectations are met or exceeded.
• Collaborate closely with internal teams, including operations, technology, legal, and compliance, to ensure seamless service delivery and client satisfaction.
• Monitor and analyze market trends, regulatory changes, and competitive landscape to inform client strategies and service offerings.
• Prepare and present client reports, performance metrics, and strategic recommendations to both clients and senior management.
• Negotiate and oversee client contracts and service agreements, ensuring favorable terms and adherence to company policies.
• Work in a standalone capacity within a high-performing team where autonomous, independent working will be expected.

What You Will Bring:

• Bachelor's degree in Business Administration, Finance, Economics, or a related field; MBA or CFA preferred.
• Minimum of 10 years of experience in client relationship management within the financial services industry, specifically with fund administration or asset management.
• Proven track record of managing and growing relationships with institutional clients in EMEA.
• Deep understanding of fund structures, investment products, and regulatory frameworks in the EMEA’s financial markets.
• Excellent communication, presentation, and negotiation skills, with the ability to engage effectively with senior-level stakeholders.
• Strong analytical and problem-solving abilities, with a detail-oriented approach.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Willingness to travel periodically to meet with clients across the EMEA region.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other classification protected by applicable discrimination laws.