Director, CRH Lead, GNB

Global Network Banking (GNB) is the Division’s international proposition which aims to provide banking coverage to the subsidiaries of CIB customers within the Large Corporate and Mid - Corporate segments.

The GNB strategy is to provide consistent, in-depth and dedicated coverage across the HSBC network with the end goal to deepen our relationship with our customers. The GNB business is a significant contributor of revenue to CIB and consists of a network of dedicated bankers worldwide managing subsidiary client relationships.

This role reports to the Deputy Head of GNB UK & Head of International on a functional and entity basis and is based in the UK - NRFB. The Director, Global Network Banking UK NRFB will have responsibility for the leadership of the team , including within the Consumer, Retail & Healthcare sector, with the responsibility to grow connectivity with the key Global Network Banking corridors and lead a team in a globally competitive banking environment, ensuring HSBC is positioned as the leading international bank for Corporates in the UK. Responsibilities Leading a team within GNB UK (NRFB), with focus on the Consumer, Retail & Healthcare sector - to acquire, retain and grow Consumer, Retail & Healthcare client relationships, meeting international clients’ transactional and funding needs Drive revenue growth by maximising customer value at portfolio and individual relationship level, ensuring seamless account opening, onboarding and credit approval processes Responsible for identifying sales opportunities that address specific needs for Consumer, Retail & Healthcare clients and managing these from identification to point of sale, including meeting international clients’ transactional and funding needs Generate revenues and drive collaborative relationships with other areas, shaping cross-line-of-business collaboration and cross-selling to ensure customers can access all appropriate HSBC services and solutions Be responsible for ensuring the business meets customer needs and provides an exceptional and superior customer experience, proactively resolving complaints and service issues to protect customer outcomes and franchise reputation Represent as required at internal and external events, activities, forums and roadshows to build brand profile and strengthen market presence Build and maintain business relationships with Consumer, Retail & Healthcare clients in the assigned area of responsibility, acquiring, retaining and growing relationships to deepen wallet share and retain existing clients Drive proactive collaboration with product partners, international colleagues, and other Global Businesses (including GTS, GPS and MSS) to deliver maximum value of HSBC products and services and to contribute to continued servicing of customer needs and deepening existing relationships Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk, and outwardly demonstrate principles of treating customers fairly Support effective utilisation of the country balance sheet through monitoring risk-weighted assets (RWA) and deployment of appropriate risk management tools to price appropriately for risk, selectively acquire assets, monitor impairment charges and maintain the quality of the lending book through strong credit discipline and portfolio management Monitor economic trends and their impact on HSBC, identifying levers to capitalise on opportunities and minimise downside exposure Contribute to the long-term strategic vision and international direction for GNB UK, Global GNB and CIB, ensuring UK aligment and supporting delivery of country, regional and global priorities Enhance HSBC’s market profile and build key third-party relationships (e.g., investment development boards, Chambers of Commerce and other influencers) to strengthen market presence with target customer groups Knowledge & Qualifications Consumer, Retail & Healthcare sector experience Managed a P&L of a business segment/area & strong background in customer facing roles Knowledge of own regional marketplace, Consumer, Retail & Healthcare sector and strong understanding of HSBC’s International proposition Understands and able to articulate regulations impacting the business and the lending and credit approval process Relevant experience in managing complex commercial relationships Comprehensive knowledge of sector trends and regulatory environment, as well as the competitive landscape Knowledge and evidence of proven revenue growth and success by meeting customer needs through the Bank’s products and services, or equivalent. Ability to gather, analyse and interpret comprehensive information and/or customer requirements in order to provide solutions that are commercially viable and sustainable Credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension Ensure performance management, incentives and consequence management of the team are aligned to the HSBC values and where applicable, the relevant performance management tools are fully utilised and timely action is taken to improve underperformance Lead, motivate and inspire the team to achieve GNB UK and CIB strategy and business objectives. Role model an implement “How We Lead” principles Take a hands-on approach to coaching with regular & productive use of Personal Development Plans and appropriate follow up Manage succession for key roles using internal and selective hires where appropriate. Act as ambassador for HSBC, developing the bank’s profile in the local business and wider community The role holder will be required to hold all necessary regulatory licenses. Skills Navigating - Understanding and translating Group Strategy into immediate business/function and aligning direction for self and teams. The role holder is expected to embrace multiple stakeholder needs, translate immediate business/function strategy into own unit and make the right strategic choice for the unit from a range of options Aspiring - Setting world class standards and embedding these in immediate business/function area. The role holder is expected to have knowledge of world class standards across the industry, driveerformance against leading standards and build the best capability for the whole Business/Function Driving - Leading from the front by courageously setting and executing stretching goals for the immediate business/function area. The role holder is expected to champion change across the Business/Function, and set stretching goals