Indeed
Director, CS Effectiveness - Internal Only
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Your Job
You are a proactive, results-oriented strategy leader capable of shaping organizational direction and driving change. Leading a team of CS Effectiveness Strategists, you will serve as a vital, trusted partner to Client Success leadership, working hand-in-hand to understand their operational needs, solve complex challenges, and enable long-term team success. You will define and execute the strategic roadmap for the Client Success function to drive retention, productivity, and revenue growth. Your focus is on executing bespoke analysis, designing foundational frameworks, and advocating for CS priorities across central organizational teams.
Who You Are
- Lead and develop a high-performing team of Client Success Strategists.
- Execute data analysis requests from CS Leadership and translate complex data into strategic recommendations, success metrics, and executive reports.
- Support CS Leadership in preparing strategic decks and presentation materials.
- Deliver structured inputs to Central Teams to ensure company-wide operations reflect CS Leadership’s priorities.
- Design, evaluate, and propose new Operating Models and team structures, including end-to-end workflows across the client lifecycle.
- Design and propose innovative incentive structures and performance KPIs, and track overarching success metrics including retention, adoption, and productivity.
- Define and deliver strategic requirements for technology and systems architecture, partnering closely with Sales, Product, Engineering, and Operations leadership to represent CS perspectives and feed client insights into product feedback loops.
Who We Are
- Requires a Bachelor’s degree, and a minimum of 15 years of related experience; or a Master’s degree with a minimum of 12 years of experience; or a PhD with 8 years experience.
- Experience driving business strategy, planning, and performance management in complex, global technology organizations.
- Experience managing or influencing P&L outcomes, including revenue and cost optimization.
- Ability to analyze data and translate insights into clear strategic recommendations and executive presentations.
- Experience designing operating models, processes, incentives, capacity models, and systems requirements to support client success.
- Experience working across functions to align priorities, build trust, influence senior leadership, and drive execution.
- Leadership experience, including 5+ years leading strategic, operational, or consulting teams and mentoring strategy professionals.
- Effective communication skills, including experience presenting to executive audiences and developing clear, compelling executive decks.
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Salary Range Disclaimer
At this time, we are not considering candidates for this role who are based in the following location: San Francisco Bay Area, California.
The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.
Salary Range Transparency
- Tier 1 - United States of America: 167,000 - 251,000 USD per year
- Tier 2 - United States of America: 188,000 - 282,000 USD per year
- Tier 3 - United States of America: 206,000 - 310,000 USD per year
EEO and Accommodations
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit https://www.indeed.com/careers/accommodations. If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview.
For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).
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AI Notice
Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.
Reference ID: 47775
The deadline to apply to this position is September 18th. Job postings may be extended at the hiring team’s discretion based on applicant volume.
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