The Planet Group
Director - Finance shared services
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The Planet Group has partnered with a leading consultancy to appoint a Director of Finance Shared Services on a permanent basis.
Overall job purpose:
The role provides strategic leadership to deliver a client‑centric, digitally enabled, high‑performing Finance Shared Services (FSS) function.
As a senior leader you will be accountable for ensuring FSS deliver a premium service to our stakeholders, focused on exceptional service, seamless end to end processes, and modern, efficient ways of working.
You will ensure that interfaces are simple, dependable, insight-driven and digitally led, while maintaining strong governance, controls and operational resilience.
As a trusted adviser to senior leaders, you will shape and execute the long-term FSS strategy, navigate and prioritise competing demands, proactively manage stakeholders, and collaborate across the organisation.
You will driving continuous improvement and build a high‑performing team covering the following areas:
- Accounts Payable & Expenses
- Accounts receivable
- Payroll
- Payments
Responsibilities
1. Stakeholder Experience
- Position Finance Shared Services as a client‑centric service provider, delivering consistent, intuitive and high‑quality experiences for internal and external clients.
- Establish clear service standards, by developing existing service legal agreements, and evolve measures that reflect client expectations and ensure clarity of ownership and fast resolutions.
- Use data, feedback, insight and experience to continuously improve service quality, responsiveness and trust.
- Act as a senior escalation point for complex, sensitive service issues, ensuring outcomes protect client relationships and our brand.
- Champion a culture or service excellence, accountability and teamwork.
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2. Premium ways of working
- Embed premium ways of working across Finance Shared Services - balancing pace, quality and collaboration.
- Build strong cross‑functional partnerships, ensuring Finance Shared Services is perceived as ‘client centric’ and valued as a benchmark for service delivery.
- Ensure workloads are:
- Clearly prioritised and outcome‑focused
- Professionally executed with high attention to quality
- Supported by clear governance and ownership.
- Drive standardisation and simplification of processes.
- Enable teams to operate with confidence, autonomy and professionalism through clear role clarity, decision frameworks and escalation paths.
3. Digital enablement & Modernisation
- Lead digital enablement for Finance Shared Services, maximising value from Workday and associated technologies.
- Drive automation, workflow orchestration, self‑service and AI adoption.
- Ensure digital solutions are designed end‑to‑end, with the user experience at the centre.
- Act as the firm’s ambassador within the Finance Shared Services domain, representing the function internally and externally with professionalism.
4. Operational Excellence & Service Delivery
- Provide executive oversight across all FSS areas.
- Ensure processes are designed for scale, risk mitigation, compliance, accuracy, and operational efficiency.
- Uphold strong financial governance, audit readiness and data integrity.
5. People Leadership & Team Development
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- Lead, mentor and develop the team, enabling them to grow capability and performance.
- Build a culture of accountability, empowerment, and collaboration.
- Develop highly capable teams that leverage individual strengths while building succession pipelines.
- Act as a cultural ambassador, modelling organisational core values at all times.
Professional and Personal Qualities
Client service
- Commitment to delivering excellent customer experiences.
- Confident, credible and influential
Commercial & Strategic
- Strong commercial judgement and ability to balance efficiency, quality and risk.
- Ability to bring creative and robust solutions to complex business challenges.
Leadership & Culture
- Transformational leadership style that inspires and elevates others to reach their full potential.
- Creates a high‑trust, engaging and supportive environment across large and diverse teams.
- Acts as a role model of professional behaviour, integrity and firm values.
Analytical & Technical
- Expert problem solver with strong analytical skills and ability to project forward based on current data.
- Able to identify the highest‑level risks and opportunities with clarity and accuracy
Diversity Statement:
Diversity drives innovation, and inclusion drives success. We are committed to fostering an environment where diverse perspectives and ideas are valued, enabling us to deliver the best outcomes for our workforce, workplace, and clients. We believe that embracing a wide range of approaches strengthens our ability to solve complex challenges and create new opportunities.
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