Are you the one?

We know great candidates don’t always meet every requirement. If this opportunity excites you and feels like a strong match, we’d love to hear from you.

You are likely to bring:

• Degree-level education desirable.
• Significant senior leadership experience within a complex, matrix-led organisation.
• Strong background in customer experience, aftersales, fleet operations, service delivery, or related fields.
• Proven ability to lead large-scale operational change and transformation programmes.
• Exceptional stakeholder management and influencing skills, with experience engaging senior leaders and external partners.
• Strong commercial awareness and strategic thinking capability.
• A data-led approach to decision-making and performance improvement.
• Experience leading, coaching, and developing high-performing teams.
• Excellent communication, presentation, and relationship-building skills.
• Ability to balance strategic priorities with operational delivery in a fast-paced environment.
• Project management and regulated industry experience would be advantageous.

Job Deliverables:

• Lead and evolve the UK Fleet Care and Uptime strategy, ensuring a market-leading customer experience for fleet customers.
• Provide strategic leadership of new programmes focused on reducing downtime, driving performance, innovation, and continuous improvement.
• Serve as the critical link between Fleet Sales and Aftersales, driving cross-functional alignment to deliver an exceptional fleet customer experience and maximise long-term customer value.
• Develop and implement operating models, service standards, and governance frameworks that support operational excellence.
• Drive customer satisfaction, service quality, and vehicle uptime performance across all Stellantis brands.
• Build strong partnerships with dealer networks, suppliers, fleet customers, and internal business functions.
• Use customer insight, operational data, and performance trends to identify opportunities and deliver sustainable improvements.
• Lead, inspire, and develop a high-performing Fleet Care and customer support organisation.
• Collaborate with UK, European, and global stakeholders to shape future fleet care solutions and influence best practice.
• Ensure effective governance, compliance, and risk management across all areas of responsibility.
• Champion a customer-centric culture that delivers measurable business and customer outcomes.

Equality and Diversity

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate, or advocate support to the armed forces community. Service Personnel and their families are therefore encouraged to apply.

We are committed to providing a safe and respectful working environment and operate a zero-tolerance approach to any form of disrespectful behaviour including bullying, harassment, or retaliation.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK at the time of application.

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation, and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.