Siemens Digital Industries Software
Director, Global Service Delivery (f/m/d) - EMEA Based
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Job Title: Director, Global Service Delivery
About Us
We are a leading global software company dedicated to the world of computer-aided design, 3D modeling, and simulation—helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world-class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.
Role Overview
The Director, Global Service Delivery (SD) is a senior leadership role within Global Engineering Services (GES), part of Siemens' Global Technologies & Infrastructure (GTI) organization. This role owns the end-to-end delivery of engineering support services across three global regions—Americas, EMEA, and APAC—serving approximately 17,000 software engineers worldwide. The Director is accountable for service quality, regional consistency, people leadership, and the ongoing transformation of the SD function.
Key Responsibilities
Strategic Leadership
- Define and execute the global Service Delivery strategy aligned with GES and GTI priorities.
- Set the vision, operating model (Follow-the-Sun), and performance standards for SD across all three regions.
- Lead the annual planning cycle for SD: headcount, budget, initiatives, and OKRs.
- Represent the SD function at GES leadership reviews, executive briefings, and cross-functional forums.
- Drive continuous improvement in service delivery maturity, tooling, and process standardization.
Operational Excellence
- Own the end-to-end SLO/SLA framework for the SD function globally; ensure targets are met and reported.
- Partner with the Global Operations Excellence (GOE) team to enforce standards, monitoring, and governance.
- Ensure all regions are aligned on tooling, processes, CMDB accuracy, and asset management practices.
- Oversee the successful delivery of global programs (e.g., PCD migration, device refresh, CMDB clean-up…etc).
- Identify operational risks and blockers across regions; escalate and resolve proactively.
People Leadership
- Directly lead three Regional SD Leads (Americas, EMEA, APAC) and maintain accountability for the full SD organization.
- Build a high-performing, engaged, and geographically distributed team; develop regional leaders and successors.
- Drive talent reviews, performance management, and calibration across the SD function.
- Champion a culture of accountability, customer focus, and continuous improvement.
Stakeholder & Cross-Functional Engagement
- Serve as the primary SD point of contact for peer GTI functions.
- Build and maintain strong relationships with key business stakeholders.
- Collaborate with regional SD leads and managers to address customer escalations and service issues.
- Provide regular operational reporting to the Senior Director, GES and GTI leadership.
Engineering Segments Engagement
- Own the customer relationship between GES and engineering segments globally; serve as the primary point of contact for segment leads regarding infrastructure, service quality, and engineering productivity.
- Establish and maintain a regular engagement cadence with segment representatives to understand development pipeline needs, CI/CD tooling requirements, and environment pain points.
- Proactively identify opportunities to improve developer productivity and engineering experience—including build performance, environment stability, tooling access, and onboarding friction.
- Collaborate with SD Leads, GOE, and Architecture & Standards teams to translate segment feedback into actionable service improvements and capacity planning inputs.
- Track and report on segment satisfaction, developer productivity trends, and GES contribution to engineering velocity—escalate where GES environment is a constraint on delivery.
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Required Qualifications & Experience
- Extensive relevant experience in infrastructure management, service delivery, or technology operations, with a significant portion of that time spent in senior leadership—managing global or multi-regional teams at scale.
- Proven track record leading large, geographically distributed teams across multiple countries and regions.
- Deep understanding of ITSM frameworks (ITIL) and IT governance practices (COBIT or equivalent).
- Strong experience managing budgets, headcount planning, and resource allocation at a global scale.
- Demonstrated ability to drive transformation programs and change across complex organizations.
- Experience operating in a matrixed, multinational corporate environment.
- Excellent written and verbal communication skills in English; comfortable presenting to executive audiences.
- Sound understanding of asset management practices, including CMDB governance, hardware lifecycle management, and software asset inventory at enterprise scale.
- Demonstrable knowledge of data center operations and management, including RDC/colocation environments, capacity planning, and infrastructure governance.
- Working knowledge of server and storage technologies, including enterprise server platforms, SAN/NAS storage, and backup/recovery frameworks.
- Familiarity with vulnerability management processes, including risk prioritization, remediation tracking, and coordination with information security teams to ensure compliance.
- Familiarity with software development practices and the software development lifecycle (SDLC); ability to engage credibly with engineering and development teams on environment and tooling requirements.
- Working knowledge of CI/CD concepts and common pipeline patterns; exposure to CI/CD platforms, sufficient to understand engineering dependencies and environment requirements.
- Understanding of developer workflow tooling and environment needs—including source control, build systems, artifact management, and test infrastructure—as they relate to GES infrastructure provisioning and support.
Preferred Qualifications & Experience
- Background in software engineering, or large-scale enterprise Technology environments.
- Hands-on or oversight experience with virtualization technologies (VMware ESXi, OpenStack, or equivalent platforms).
- Experience with high-performance or grid computing environments—including job scheduling, compute cluster management, and distributed compute platforms.
- Understanding of enterprise networking concepts, sufficient to oversee network-dependent service delivery.
- Experience working with or transitioning to cloud-managed or hybrid infrastructure models.
- Prior experience in a software engineering, DevOps, or platform engineering role—or significant direct collaboration with software development teams; comfort discussing CI/CD pipelines, build performance, and developer environment requirements.
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Education
Required
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, or a closely related technical discipline.
- Degrees in other disciplines will be considered where accompanied by strong relevant experience.
Preferred
- Master's degree in Computer Science, Information Technology, Engineering Management, or an MBA with a technology focus.
Certifications
IT Service Management & Governance—Preferred
- ITIL v4 Foundation—required; Managing Professional or Strategic Leader tracks highly valued.
- COBIT 2019 Foundation or Practitioner—IT governance and control framework knowledge.
- ISO 27001 Lead Implementer or Auditor—advantageous for security governance oversight.
Project & Programme Management—Advantageous
- PMP (Project Management Professional)—PMI.
- PRINCE2 Practitioner or PRINCE2 Agile.
Location & Travel
- This is a global role with flexibility on base location.
- Regular international travel to regional sites and team face-to-face meetings is expected.
Reporting Structure
- Reports to: Senior Director, Global Engineering Services (GES)
- Direct reports: Regional SD Leads—Americas, EMEA, APAC
- Functional scope: Full global SD organization
Why Us?
A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!
The primary locations for this opportunity are Germany, UK, and Ireland. The applicable salary ranges for these locations are:
- 117,600 Min - 205,900 Max EUR (Germany)
- 100,300 Min – 175,400 Max GBP (UK)
- 109,400 Min – 196,700 Max EUR (Ireland)
This role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees here
The position is available across multiple EMEA locations; we welcome qualified candidates from locations not mentioned in the description to apply.
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