Smart Communications.
Director Information Security
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Summary
We are seeking a highly skilled and experienced Director of Information Security to join our dynamic and growing team.
Role Overview
As the Director of Information Security you will play a crucial role in ensuring safety, integrity, and privacy, securing our company and data against cyber threats. We operate in a highly secure global SaaS organization that has multiple certifications such as PCI-DSS, ISO/IEC 27001, SOC & HIPAA & IRAP standards to adhere to, as well as a large, federated customer base that we strive to embed improvements for.
This role will be responsible for global information security, it requires a skilled, pragmatic, strategic leader with customer-facing experience and a passion for continuous improvement.
About Smart Communications
Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications’ cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.
Responsibilities
- Develop and lead a team of Security Analysts and Engineers. Providing management, mentorship, and direction to the team members.
- Partner with the Product, Engineering, Operations, HR, Legal, and Finance functions to embed security into all business operations and change programs.
- Collaborate with the CIO, provide a future vision of technology and system with security in mind.
- Provide strategic planning, development, and delivery of the information security strategy across the business.
- Lead and direct security operations team in monitoring, detecting, and responding with a prompt and effective response to security incidents and breaches.
- Champion the adoption of security-by-design and privacy-by-design principles, fostering a culture of security.
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Requirements
Must have skills/experience:
- A minimum of 10+ years hands-on, proven industry experience in a similar role.
- Bachelor’s or master’s degree in computer science, Information Security, or a related field.
- Industry certifications such as CISSP, CISM, CEH, ECSA, LPT, OSCP, AWS certified security, or equivalent are highly desirable.
- Strong budget planning and financial management capabilities related to security operations, combined with a proactive problem-solving attitude and service-oriented approach.
- Experience managing and growing high-performing teams.
- Excellent communication and interpersonal skills allow you to effectively present ideas, drive change, influence stakeholders, and build relationships.
- An in-depth knowledge of security principles, technologies, and best practices, threat detection, and mitigation strategies.
- A proactive approach to staying updated with the latest security threats, vulnerabilities, and mitigation techniques.
Advantageous skills/experience:
- Experience working on a variety of challenging projects, working with internal stakeholders to make sure the organization is compliant with PCI DSS, ISO/IEC 27001, SOC & HIPAA & IRAP controls.
- Knowledge of security compliance standards relevant to the SaaS industry, such as PCI, GDPR, ISO 27001, SOC2, NIST.
Our Values
We look for the following SMART values in everyone we hire at Smart Communications:
- Speak Openly: We are positive, creative, helpful, kind, and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be. We’re not complainers we’re problem solvers.
- Make a Difference: We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices. We don’t sit on the sidelines.
- Agile & Flexible: We are focused on evolving, improving, and growing. We think differently and challenge the status quo with open minds. We ask ‘why?’ so that we can help remove complexity. We don’t allow hurdles to get in our way.
- Results-Focused: We get stuff done by being efficient, working at pace, and paying attention to detail. We focus on finding solutions and fixing things. We don’t believe in being busy for the sake of being busy, we focus on productivity.
- Teamwork: We are stronger and better together. We collaborate, trust, and support each other to deliver results for our company and our customers. We don’t want anyone to feel disengaged, we’re in this together!
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Benefits
We will provide you with the tools, equipment, and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive.
In addition to a friendly and fun working environment, we provide a range of other benefits, including extensive health insurance, income protection, life assurance, subsidized gym membership, leisure travel insurance, pension contribution, and 25 days’ holiday allowance plus an additional day off for your birthday!
Located in Covent Garden, our offices are comfortable, flexible, and are always stocked with free beverages and fresh fruit.
This role is fully remote.
Application
So, if we interest you, please let us know by applying for this position and tell us all about yourself.
Please note: we only consider applicants with current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of color, religion, sex, national origin, sexual orientation, age, disability, marital status, or gender identity.
To learn more about Smart Communications visit: https://www.smartcommunications.com/
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