Attachment
Director, Live Operations
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Key Attributes:
- Deep understanding of the live events space for brands
- Experience working with high profile music/speaker talent
- Comfortable working under pressure against tight deadlines managing multiple stakeholders
- Strong negotiator & commercially minded
Location: London hybrid (2 days a week in the office)
Experience: 10+ years
Synopsis
We are looking for an experienced operational and commercial leader to help scale Attachment's Live division. This role will lead the day to day running of the division, ensuring exceptional delivery, developing a high-performing team and building the systems, processes and capability needed to support our next phase of growth.
Introduction
Attachment is the world's largest independent talent, entertainment and culture agency. We connect brands to the right talent, from global music icons to Hollywood A-listers to next-gen creators and cultural opinion leaders, helping them stay relevant in an evolving audience landscape.
Headquartered in London with offices in New York and Dubai, we work with some of the world's most exciting brands including Google, Snapchat, Netflix and Sky Sports, alongside a growing portfolio of private clients.
Attachment was founded on a simple principle: deliver exceptional talent experiences with unrivalled service. Unlike many agencies, we don't represent talent ourselves. Our independent approach allows us to source the best possible talent for every brief, making the process simple, fast and enjoyable for our clients.
The Opportunity
As Director, Live Operations, you’ll lead the operational success of the Live division, partnering with the Co-Founder to build the capability, systems and team required for its next phase of growth. You’ll balance unrivalled client service with operational excellence and commercial performance, ensuring the division is set up to scale sustainably.
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Previous talent we've worked with includes:
Performances: Lady Gaga, J Balvin, John Legend, 50 Cent, Olivia Dean, Ed Sheeran, Sam Smith, Annie Mac, Nile Rodgers & CHIC, Mark Ronson, Giggs, Skepta, Kylie Minogue, Chase & Status, Bicep, Chaka Khan, Pet Shop Boys, D Double E, Sugababes, Fatboy Slim, Sister Sledge and Jessie Ware.
Speaking engagements: Cynthia Erivo, Stephen Graham, Nicola Coughlan, Ian Wright, Marcus Rashford, Anthony Joshua, Patrick Schwarzenegger, Richard E. Grant, Kano, Maya Jama, Beth Mead, Amelia Dimoldenberg, Eric Cantona, Munya Chawawa, Katherine Ryan, Romesh Ranganathan, Dina Asher-Smith, and Ben Foster.
Key Responsibilities
Leadership & Team Development
- Lead the day to day running of the Live division, ensuring best in class delivery across all projects.
- Coach, develop and inspire a high performing team, fostering a culture of Service Like No Other, accountability and continuous learning.
- Support the hiring, onboarding and development of future team members, helping build the capability for the next phase of growth.
- Represent the Live division within the wider leadership team, providing regular updates on performance, opportunities, risks and resource requirements.
Operational Excellence
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- Oversee the intake and allocation of Live opportunities ensuring briefs are qualified, prioritised and resourced effectively.
- Design, document and continuously improve the systems, processes and ways of working that enable the division to scale efficiently.
- Act as the operational lead for the division, ensuring every project is delivered to the highest standard of quality, service and execution.
Commercial Performance & Growth
- Own the commercial performance of the live division, ensuring projects are delivered profitably while identifying opportunities to improve margin, efficiency and scalability.
- Ensure projects contribute to Attachment’s wider business objectives around fame, fortune and fun.
- Work alongside the Co-Founder to improve forecasting, resource planning and commercial decision making across the division.
- Contribute to the strategic direction of the Live division by identifying new opportunities to improve our proposition, ways of working and long term growth.
Client & Industry Leadership
- Build and maintain executive relationships with key clients, supporting strategic growth opportunities alongside senior leadership.
- Act as the senior escalation point for complex live projects ensuring exceptional client experience throughout.
- Work closely with the wider agency team to identify new opportunities where Live can add value for existing and prospective clients.
- Champion best practice across the division, helping strengthen Attachment’s reputation as one of the world’s leading live talent experts.
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Jessica, London
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