Financial Management & Operational Governance

• Manage the full Managed Services budget, ensuring cost-effective delivery, healthy gross margin, and strong financial discipline across the function.
• Oversee headcount planning, resource allocation, and operational costs associated with the Managed Services function, ensuring alignment to the approved financial plan.
• Monitor financial performance against budget and forecast, implementing corrective actions where required and reporting regularly to the FD and CEO.

People Leadership & Talent Development

• Inspire and motivate a diverse team to perform at their best, fostering a positive, inclusive, and high-performance culture aligned with Auxilion’s values.
• Oversee the day-to-day management and coordination of the managed services team, ensuring effective teamwork, clear accountability, and well-structured operational rhythm.
• Provide vision, coaching, and ongoing development opportunities to grow the skills and career paths of team members, supporting Auxilion’s ALT Initiative #1 (Leadership & Culture Development).
• Lead performance management across the function, setting clear objectives, delivering regular feedback, and implementing development plans in partnership with People & Culture.
• Lead workforce planning and succession for the Managed Services function, ensuring Auxilion has the right talent in the right roles to support sustainable growth and service quality.

Compliance, Risk & Governance

• Ensure compliance with relevant regulations, standards, and company policies, including NIS2, DORA, ISO 27001 and other applicable frameworks within the Ireland and UK markets.
• Identify, monitor, and mitigate operational, commercial, and people risks associated with managed services delivery.
• Maintain strong understanding of IT service management (ITSM) frameworks and drive their effective application across the managed services function.
• Stay current with industry developments including cloud, cybersecurity, AI, and regulatory change, advising the business on their implications for the Auxilion managed services portfolio.
• Represent Auxilion at senior client, partner, and industry events, building market presence and profile in the Ireland and UK managed services sector.

What experience/skills will you have:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent; MBA or equivalent postgraduate qualification is an advantage.
• Proven track record of progressive leadership experience in Managed Services or IT Services, with experience in a senior leadership or Director-level role with P&L accountability.
• Strong working knowledge of the MSP commercial models including contract design, pricing structures, and recurring revenue mechanics.
• Familiarity with PSA/RMM platforms, the Vendor partner ecosystems, and cybersecurity services delivery.
• A credible point of view on AI-driven automation in managed services and its implications for service economics and workforce planning.
• Demonstrated track record of driving commercial growth, improving service margins, and leading high-performing teams within an MSP or technology services environment.
• ITIL Foundation (minimum); ITIL Expert or PMP preferred. Familiarity with ISO 27001, NIS2, and DORA frameworks is a distinct advantage.
• Strategic thinker with strong commercial acumen and the ability to balance short-term operational demands with longer-term business growth objectives.
• Exceptional leadership skills with a proven ability to inspire, develop, and retain talent in a fast-paced, growth-oriented environment.
• Excellent communication and executive presence — able to engage credibly at Board level, with clients, and across all levels of the organisation.
• Strong financial literacy and P&L management capability, with experience managing significant revenue and cost budgets within a technology services business.
• Decisive, resilient, and results-oriented with a proven track record of driving operational improvements, commercial growth, and innovation in managed services.
• Demonstrates genuine empathy and care for people. Leads with fairness and respect, creates an environment where colleagues feel valued, heard, and supported to do their best work.
• Owns decisions, outcomes, and mistakes without deflection. Holds themselves and their team to the highest standards of accountability, reliability, and integrity.
• A genuine team player at senior level. Builds trust and consensus across the ALT and broader organisation, operates without silos, and brings colleagues with them rather than around them.
• Consistently honest, ethical, and transparent with the CEO, peers, and their team. Comfortable raising difficult issues and making unpopular calls when it is the right thing to do.
• Thrives in a fast-paced, evolving environment. Remains calm and decisive under pressure, bounces back quickly from setbacks, and energises the team during periods of change or uncertainty.

Our Company, Auxilion – About Us

Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.

Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.