LSEG
Director, Markets Operations Transformation
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Director, Markets Operations Transformation
Role Profile:
Reporting to the Head of Markets Operations Transformation, you will be accountable for shaping and delivering large-scale transformation programs, including leading the Markets Operations AI and automation agenda.
Define strategic priorities, align investments with business objectives, and drive execution across global operations. Partner with executive leadership to identify high value opportunities, accelerate AI adoption, and ensure initiatives deliver measurable operational and financial outcomes. Act as a strategic advisor, translating complex business challenges into scalable AI solutions that create lasting enterprise value.
The role will partner with business heads, COOs, and Head of Operations across Markets.
Key Responsibilities
AI & Automation Program Manager
- Define and lead strategy and execution for AI and automation, ensuring alignment with business priorities and global objectives.
- Identify transformational AI opportunities that improve business processes, increase efficiency, and create competitive advantage across the organization.
- Lead cross-functional teams responsible for AI strategy, program execution, and organizational transformation while fostering a culture of innovation, accountability, and continuous improvement.
- Advise senior executives on AI investment decisions, organization priorities, and long-term transformation strategies that support business growth.
- Measure and communicate the business impact of AI investments using financial, operational, and strategic performance indicators.
Program Execution:
- Lead complex transformation initiatives spanning technology modernization, operating model redesign, and regulatory driven change.
- Drive operational excellence across program delivery, including scope, schedule, budget, and quality management.
- Determine critical path for successful project delivery and actively manage dependencies to drive projects.
- Develop OKRs and provide reporting updates on progress against projects to internal forums up to and including executive committee, boards, and externally such as regulators.
- Oversee PMO activities, ensuring robust governance, budgeting, forecasting, tracking cost, timely delivery, and benefits of transformation projects.
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Value, Prioritization & Execution:
- Identify and prioritize initiatives based on business value, risk reduction, scalability, and strategic fit.
- Own investment cases, sequencing decisions, and budget accountability.
- Make and stand behind difficult trade-offs when capacity, funding, or timing constraints arise.
Measurement & Outcomes:
- Define and track transformation success across multiple dimensions:
- Operational efficiency and cost
- Risk reduction and control effectiveness
- Time to market and scalability
- Enablement of growth and innovation
- Provide clear, outcome-focused reporting to senior collaborators.
Skills & Experience:
- Proven track record in large-scale transformation within financial markets operations or clearing services, driving strategic target operating model change end to end.
- Strong understanding of FMI operations or global markets and banking operations.
- Experienced with change risk management techniques and change management frameworks.
- Expertise in process automation technologies, process redesign, and manual process elimination.
- Excellent stakeholder management, governance, and communication skills.
- Analytical mindset with the ability to deep dive on detail.
- Financial management skillsets in a transformation including capex and opex.
- Desired professional qualifications such as: Prince II, PMP, Agile, Lean Six Sigma.
Career Stage:
Director
London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence, and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision-making and everyday actions.
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Working with us means that you will be part of a dynamic organization of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation, provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights, and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
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