Maximus UK
Director of Business Intelligence and Analytics
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Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Director of Business Intelligence & Analytics leads the UK's business intelligence, analytics and data science capability, translating operational and commercial questions into trusted, decision-ready insight across all capabilities and service lines. The role is accountable for embedding the UK BI operating model currently being landed, ensuring delivery is standardised, prioritised and aligned to the capability-based operating model rather than delivered contract by contract. The postholder is also tasked with building the newly integrated Data Science and Advanced Analytics capability, moving the organisation from descriptive reporting towards predictive and prescriptive insight that demonstrably improves operational performance and contract profitability.
Essential Duties and Responsibilities
- Lead the UK Business Intelligence & Analytics capability, providing direction, coaching and performance management to three BI Managers, the Operations and Delivery Lead and setting the standards for a team of BI Engineers from Associate to Senior level
- Embed and sustain the UK BI operating model, establishing a single demand intake, transparent prioritisation, capacity planning, release governance and published service levels, and holding the line on the model once landed to eliminate duplicate build and shadow reporting
- Own the UK BI product estate end to end, ensuring a single version of the truth through certified data products, agreed metric definitions, clear data ownership, and consistent engineering standards for modelling, testing, documentation and release
- Build and grow the Data Science and Advanced Analytics capability, defining its target operating model, funding case and delivery method, and establishing a value-prioritised use case pipeline supported by proportionate model governance, validation, monitoring and ethical review
- Act as the senior BI and analytics voice to the UK Executive, capability leaders and contract directors, converting business problems into analytical work and analytical output into decisions, and challenging demand that is poorly framed or low value
- Support growth by providing credible data, insight and analytics content for bids, rebids and mobilisations, and ensure all client-facing and contractual reporting obligations are met accurately and on time
- Own the BI element of the UK data platform roadmap in partnership with Technology, together with data quality, security and information governance, third party and tooling relationships, and the capability's cost base and vendor commercials.
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Preferred Skills and Qualifications
Essential
- Substantial experience leading business intelligence, analytics or data functions at scale in a complex, multi-contract or multi-site environment, including leadership of managers
- Demonstrable track record of designing and embedding an operating model for a data function, not solely operating an established one
- Experience building or materially scaling a data science or advanced analytics capability, including making and defending the business and funding case
- Credibility with executive-level stakeholders, with the presence to challenge and the judgement to prioritise ruthlessly
- Commercial literacy, including cost-to-serve, contract economics and the justification of analytics investment
- Strong grounding in modern cloud data platforms and BI toolsets, ideally Microsoft Azure/Fabric and Power BI, sufficient to set architecture direction and hold technical leaders to account
- Working knowledge of data science methods and model lifecycle management sufficient to govern delivery and assess feasibility credibly
- Sound understanding of data governance, data quality, security and UK GDPR obligations in a client and regulator facing setting
- Degree or professional qualification in a numerate, data or technology discipline, or equivalent demonstrable experience
Desirable
- Experience in public sector, outsourced services or regulated delivery environments
- Experience in employment, health, skills or wider public service delivery
- Experience supporting bids and mobilisations with analytics content and propositions
- Experience of workforce management, planning or optimisation analytics
Maximus Competencies
- Embraces Respect
- Partners Effectively
- Creates Innovative Solutions
- Focuses on the Customer
- Demonstrates Compassion
- Takes Responsibility & Acts with Integrity
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Individual Competencies
- Leadership & People Development – Inspires, develops and holds to account a high-performing technical team
- Strategic Thinking – Sets clear direction for the capability and connects it to the wider operating model
- Commercial Insight – Understands the drivers of contract profitability and where analytics creates value
- Business Partnering – Builds trusted relationships with operational, commercial and functional leaders
- Analytical Thinking – Applies rigour and evidence to problem definition and decision support
- Change Leadership – Champions adoption of new processes, standards and tooling, and sustains them
- Accountability & Integrity – Takes ownership of delivery, data quality and outcomes
Travel Requirements
• UK Wide as required.
EEO Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
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