BACKUP North West
Director Of Business
Bolton
Posted about 15 hours ago
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Key Responsibilities
Provide Comprehensive, Efficient & Effective Business Service
- Work with the Business Support Manager and team to deliver high quality and efficient services. This includes all administration, reception, finance and organisational support
- Lead business support team to achieve financial efficiency and annual audit; working with Treasurer and Auditors as required
- Work with Chief Operating Officer and all Managers to ensure all services meet contractual obligations and grant funding conditions
- Lead on HR issues liaising with HR contractor and completing works required on behalf of BACKUP including issuing contracts, recruitment etc
Provide Staff Management
- Provide overall management, support and direction for the staff teams; line managing and supervising 2 Managers
- Offer good quality supervision and appraisals to Managers and support their continuous professional development
- Lead on the organisation’s training strategy and training calendar including the identification and commissioning of training required
- Leading role in recruitment, selection, induction, development and training of staff
- Provide effective leadership enabling individuals to make informed decisions
- Take appropriate and prompt steps to address problems in performance management
- Escalate procedures as required with capability procedure and/or informal performance management systems
- Liaise with business support team as required to develop new, maintain and manage systems
- Report any issues to CEO
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Provide Financial Support
- Report to the CEO and Trustee Board on arrears, voids, housing benefit income and rental income and other KPIs
- To operate within the financial controls procedure
- Monitor operational budgets, management accounts and reserve policy and ensure compliance with purchase order systems
- Work with CEO, COO and Director of Income and Partnership to ensure financial accuracy of bid writing, income procurement and submissions of tenders as required
- Oversee all financial activity in business support services
- Update SASSHA (CRM system) and XERO systems as necessary
- Work with auditors to complete annual audited accounts
Provide Premises Management
- Lead on buildings and facilities management with CEO and COO.
- Responsible for monitoring H&S systems at Head Offices.
- Lead on contracts for new and existing premises.
- Lead on managing insurances for organisation; services, buildings and contents via broker.
Compliance
- Write new, and review existing policies and procedures in the organisation as required.
- Take responsibility for the Health, Safety & Welfare as detailed above. Escalate issues to the CEO as appropriate.
- Lead on complaints or reportable incidents recorded.
- Comply with equal opportunities and diversity policies and regulation
- Co-operate with any legal steps the organisation may take to fulfil its obligations under the Health and Safety at Work Act (HASAW).
- Report any concerns relating to safeguarding vulnerable adults and children, instigate MARAC and other safeguarding procedures as required.
- Uphold safe and efficient working policies and practices, undertake supervision and training
- Produce correspondence to support reports for the Trustee Board and CEO
- Lead on GDPR ensuring organisation fulfils legal obligations
- Complete charity Commission and Companies House returns as required.
- Support CEO and COO to maintain Investors in People and other accreditations.
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Other
- Develop effective and professional working relationships internally and externally promoting a positive image of the service and of BACKUP; ensuring others do the same.
- Provide training and/or assistance to colleagues as necessary including delivering annual policy workshops
- Provide cover for the CEO or COO as required
- Undertake any other duties as may be requested by BACKUP CEO
- Deputise for the CEO or COO as required.
- Adhere to all BACKUP systems, policies and procedures
- Support the Charity values, behaviours and ethos
- Commitment to the charity ethos and its values. This includes being willing to promote the charitable activities (fundraising and promotional opportunities.)
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Skills
Business Support
Financial Management
HR Management
Staff Supervision
Premises Management
Compliance
GDPR
Budget Monitoring
Recruitment
Health and Safety
Policy Development
Stakeholder Management
Audit Coordination
Performance Management
Strategic Planning
CRM Systems
Location