KIBO
Director of Client Delivery
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About the Company
KIBO is a composable digital commerce platform for B2C, D2C, and B2B organizations who want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, modern commerce platform that supports experiences spanning B2B and B2C Commerce, Order Management, and Subscriptions. Companies like Ace Hardware, Zwilling, Jelly Belly, Nivel, and Honey Birdette trust KIBO to bring simplicity and sophistication to commerce operations and deliver experiences that drive value. KIBO's cutting-edge solution is MACH Alliance Certified and has been recognized by Forrester, Gartner, IDC, Internet Retailer, and TrustRadius. KIBO has been named a leader in The Forrester Wave™: Order Management Systems, Q1 2025 and in the IDC MarketScape report “Worldwide Enterprise Headless Digital Commerce Applications 2024 Vendor Assessment”.
By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo’s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you’re seeking a unique challenge with amazing growth potential, then come work with us!
About the Role
As a Director, Client Delivery at Kibo, you will be responsible for managing Kibo’s relationships with several of its clients. You will help to manage the implementation of Kibo’s products for new clients and help to support clients after the implementation is completed.
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Responsibilities
- Provide oversight on Kibo’s implementation projects, working alongside the client and their system integrator.
- Provide oversight across the design, build, and test phases of the implementation of Kibo’s Commerce/ Retail (eCommerce and Order Management) applications.
- Work with the implementation team to ensure that the implementation design and plan align project requirements and client business objectives.
- Lead technical and business discussions internally and externally to provide guidance regarding how to the project team should configure or extend the Kibo platform.
- Provide guidance to the project team in project planning, milestones, go-live/solution rollouts, and risk identification/mitigation to ensure deliverables are high quality and timely.
- Develop and maintain best practices documentation and reusable frameworks to expedite project execution.
- Troubleshoot and resolve issues with Kibo’s products when reported by a client.
Qualifications
8+ years of experience in implementation of Commerce/Retail software solutions, with proven track record of delivering projects on time and in budget.
Required Skills
- Expertise in enterprise Commerce platforms and technologies, including implementation and customization.
- Deep knowledge of integrating with ERP/Catalog/Inventory and other upstream and downstream systems employed by commerce businesses.
- Exceptional client-facing skills and ability to build strong relationships with clients at all levels.
- Strong understanding of scalability, maintainability, and security principles.
- Extensive knowledge of microservices, containerization, and orchestration, with focus on eCommerce applications.
- Proficiency in hands on software development with experience in Node.JS, TypeScript, JavaScript, Next.JS, GraphQL and Backbone.JS.
- Experience working on native cloud applications and cloud technologies such as AWS, GCP, & Azure.
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Equal Opportunity Statement
At Kibo we celebrate and support all differences. Kibo is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status.
Additional Benefits (KIBO PERKS)
- Flexible schedule and time away programs.
- Paid company holidays and global volunteer day.
- Generous health, wellness, and benefit programs, including generous leave policies, and 401k matching.
- Opportunity for impact, rapid career growth, and intellectual stimulation.
- Passionate, high-achieving teammates excited to help you succeed and learn.
- Company events and other activities.
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