Metrical Talent
Director of Client Services - EMEA
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About the Company
We're recruiting on behalf of a fast-growing AI-driven creative effectiveness company trusted by some of the world's leading brands, media agencies, and publishers. Their methodology combines randomised controlled trials with real-world ad environments to give clients a clear, evidence-based view of creative performance before campaigns go live. They test over 1,000 ads quarterly across 30+ markets, working with global names across media, fashion, sport, and FMCG. This is a rare opportunity to join a tight-knit, high-calibre team at the intersection of research, data science, and creative strategy.
The Role
You’ll build trusted relationships with senior client stakeholders, understand their marketing challenges and translate them into impactful research and insight.
You’ll be responsible for:
- Leading client relationships and acting as a strategic partner
- Managing end-to-end research delivery and ensuring consistently high-quality outputs
- Challenging briefs and shaping research approaches and solutions
- Combining quantitative and qualitative data into clear, compelling stories and recommendations
- Using AI, LLMs and research technology to improve analysis, insight and delivery
- Working closely with internal teams across research, data, engineering and commercial functions
- Mentoring and developing team members
- Identifying opportunities to grow existing client relationships and supporting pitches/business development
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About You
We’re looking for someone with:
- 7+ years’ experience in an analytically driven marketing, research or insights role
- Strong client management and senior stakeholder experience
- Excellent analytical, communication and presentation skills
- Experience using AI tools such as Gemini, Claude or Copilot in a professional environment, including prompt engineering and evaluation
- Strong data skills, including experience working with SQL and/or data integrations
- Experience designing/reviewing surveys and analysing quantitative and qualitative research
- The ability to turn complex data into clear, commercially relevant insight
- Strong project management and organisational skills
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Desirable: experience with R/Python, social & trend analytics tools, data management platforms, or additional languages (particularly German, French or Turkish).
Package
- Competitive salary of £84,200 plus up to 20% annual bonus
- Company bonus scheme
- Hybrid working – minimum 3 days in the London office
- 25 days’ annual leave + bank holidays
- Enhanced maternity & paternity benefits
- Enhanced pension (5–8% employer contribution)
- Life insurance
This is an excellent opportunity for an experienced client services, research, insights or marketing analytics professional to take ownership of a major global client relationship within a technology-led business.
Note: Candidates must have the right to work in the UK, unfortunately the company is unable to offer visa sponsorship at this time.
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