The Focus Agency Group
Director of Client Services
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Location: Essex, Feering CO5 9SE
Salary: £55,000 - £60,000 (DOE)
Shifts: 9:00am – 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)
About the Role:
As Client Services Director, you’ll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You’ll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.
Benefits:
- Generous Holidays starting from 33 days per annum
- Birthday leave (post-probation)
- Tax Free EOT Bonus
- Group Life Assurance
- Social events organised by our Social Committee
- Optional private medical insurance after 1 year
- Long service awards every 5 years
- Employee of the Quarter programme
- Free tea, coffee, snacks, kitchen facilities, and breakout spaces
- Beer Fridge Fridays
- Referral programme
- Pirkx benefits from day one
- Auto-enrolment pension (3% employer contribution after 3 months)
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Key Responsibilities:
- Lead, inspire, and develop the Client Services team to deliver outstanding customer service
- Build and maintain strong senior-level client relationships and key accounts
- Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
- Drive best practice across client servicing and continuously improve processes
- Identify and support new business opportunities and account growth
- Own financial targets and motivate the team to achieve performance goals
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Requirements:
- Proven experience in a senior client services or account leadership role within an agency environment
- Strong track record of managing and developing high-performing teams
- Experience managing key client relationships and multiple stakeholder groups
- Commercially minded with the ability to spot and convert new business opportunities
- Excellent communication, presentation, and relationship-building skills
- Highly organised with the ability to thrive in a fast-paced, deadline-driven environment
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